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For Companies At a Glance
- Tasks: Support users with IT systems, ensuring smooth connectivity and device performance.
- Company: Join St Pierre Groupe, a dynamic company prioritising employee well-being and development.
- Benefits: Enjoy flexible working, private health insurance, and 27 days annual leave plus your birthday off!
- Why this job: Be part of a supportive team, enhancing your skills while making a real impact on the business.
- Qualifications: IT qualification or hands-on experience required; strong communication and problem-solving skills essential.
- Other info: Hybrid work model with a vibrant office environment and exciting company events.
The predicted salary is between 28800 - 43200 £ per year.
The IT Support plays a vital role in ensuring all users across the business have reliable access to IT systems and devices. This role is responsible for maintaining day-to-day operational performance of end-user devices, supporting connectivity, and monitoring cyber security alerts. The successful candidate will work closely with internal teams and external support partners to ensure systems are secure, available, and operating effectively.
Responsibilities
- Ensure business users can connect to the network and access their applications with minimal disruption.
- Configure laptops and ensure all updates and installations are completed efficiently.
- Support mobile device configuration including authenticators and business-critical apps.
- Provide end-user support for Windows-based applications, especially Office 365.
- Collaborate with external IT partners to diagnose and resolve network and Azure issues.
- Monitor cyber security alerts and ensure controls are in place and communicated promptly.
- Maintain and manage IT support requests using a ticketing system (e.g., ServiceNow).
Person Specification
- Formal IT qualification or equivalent hands-on experience.
- Proven experience in a similar IT support role within a mid-sized organization.
- Confident with IT systems and user support; effective communicator with a problem-solving mindset.
- Aware of the importance of cyber security and able to follow procedures to reduce business risk.
- Self-motivated, professional, and empathetic—able to support colleagues across departments effectively.
- Positive attitude and a proactive approach to career development; understands the value and impact of the IT Support role within the wider business.
About the package:
- Annual bonus (details to be provided)
- Defined contribution pension scheme (8% employer, minimum 1% employee contribution)
- Private Health Insurance and Medicash (after 3 months service)
- International Travel Insurance
- Employee Assistance Programme
- Annual Leave of 27 days + 1 day for your Birthday + statutory days
- Flexible working (start time between 8am-10am) + early Friday finish.
- Hybrid working with a mix of 3x onsite and 2x remote days.
- Excellent work location at Didsbury Towers with onsite café, parking, and events.
Technical Support Remote employer: St Pierre Groupe
Contact Detail:
St Pierre Groupe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Remote
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems like ServiceNow. Being able to demonstrate your experience with these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of Windows-based applications, especially Office 365. Be prepared to discuss how you've supported users in the past and any specific challenges you've overcome.
✨Tip Number 3
Showcase your understanding of cyber security best practices. You might want to prepare examples of how you've monitored alerts or implemented security measures in previous roles.
✨Tip Number 4
Highlight your communication skills and problem-solving mindset. Think of scenarios where you've effectively collaborated with teams or resolved user issues, as this will resonate well with the hiring team.
We think you need these skills to ace Technical Support Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with Windows-based applications and Office 365. Use specific examples to demonstrate your problem-solving skills and familiarity with cyber security.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your qualifications align with the responsibilities outlined in the job description, particularly your experience with network connectivity and end-user support.
Showcase Relevant Qualifications: If you have formal IT qualifications or equivalent hands-on experience, be sure to mention these prominently. Highlight any certifications or training that relate to IT support and cyber security.
Prepare for Technical Questions: Anticipate technical questions related to IT support and cyber security during the interview process. Brush up on common issues faced in similar roles and be ready to discuss how you would approach resolving them.
How to prepare for a job interview at St Pierre Groupe
✨Show Your Technical Skills
Be prepared to discuss your technical qualifications and hands-on experience. Highlight specific examples of how you've configured devices, supported applications like Office 365, and resolved network issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Employ a problem-solving mindset during the interview. Share instances where you successfully diagnosed and resolved IT issues, especially in high-pressure situations, to showcase your ability to think on your feet.
✨Emphasise Cyber Security Awareness
Since cyber security is a key responsibility, be ready to discuss your understanding of security protocols and how you've implemented measures to protect systems in past roles. This will show your commitment to reducing business risk.
✨Communicate Effectively
As an IT support professional, communication is crucial. Practice explaining technical concepts in simple terms, as you'll need to support users across various departments. Show that you can empathise with their challenges and provide clear solutions.
