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- Tasks: Welcome guests and ensure their stay is unforgettable from start to finish.
- Company: Join Accor, a global leader in hospitality with over 5000 hotels worldwide.
- Benefits: Enjoy free hotel stays, discounts at restaurants, and continuous learning opportunities.
- Why this job: Be part of a vibrant team that values growth, inclusivity, and sustainability.
- Qualifications: Bring your BIG SMILE and excellent communication skills to the table!
- Other info: This is a full-time role with no remote work options.
The predicted salary is between 24000 - 36000 £ per year.
As our next Front Office Team Member you will: Take care of guests from their arrival through to their departure Contribute to guest satisfaction at all times by providing high quality services throughout their stay Handle any guest complaints and/or remarks; provides a response as soon as possible Carrie out all operations concerning guest arrival and departure in compliance with internal procedures Inform guests about the formalities any special conditions relating to their stay and the services available Handle phone calls Apply the procedures of internal audit Pass on information as necessary to other departments (floor staff technical etc) and to other members of the front desk team Ensure that all guest documentation is uptodate and available Make the update of the information Handle reservations As part of our team you can have: Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality Qualifications : Who are we looking for BIG SMILE 🙂 Friendly welcoming and approachable Excellent communication and time management skills Motivate and support others Remote Work : No Employment Type : Fulltime
Front Office Team Member employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Show off your people skills! As a Front Office Team Member, you'll be interacting with guests constantly. Practice your communication and active listening skills to ensure you can handle any situation with a friendly demeanor.
✨Tip Number 2
Familiarize yourself with the hotel’s services and amenities. Knowing the ins and outs of what the hotel offers will help you inform guests effectively and enhance their overall experience.
✨Tip Number 3
Prepare for common guest scenarios. Think about how you would handle various situations, such as complaints or special requests, to demonstrate your problem-solving abilities during the interview.
✨Tip Number 4
Research the company culture at Accor. Understanding their values and commitment to inclusivity and sustainability will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Highlight Your Customer Service Skills: Make sure to emphasize your experience in customer service. Mention specific instances where you contributed to guest satisfaction or handled complaints effectively.
Showcase Communication Abilities: Since excellent communication is key for this role, provide examples of how you've successfully communicated with guests and team members in previous positions.
Detail Relevant Experience: Include any relevant experience in hospitality or front office roles. Be specific about your responsibilities and achievements in those positions.
Express Enthusiasm for the Role: Convey your passion for working in hospitality and your eagerness to contribute to the team. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at AccorHotel
✨Show Your Friendly Side
As a Front Office Team Member, a big smile and a welcoming attitude are essential. Make sure to convey your friendliness during the interview, as this will reflect how you would interact with guests.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your communication abilities. Practice answering questions clearly and concisely, and be ready to discuss how you would handle guest inquiries and complaints effectively.
✨Highlight Your Time Management Skills
Time management is crucial in a front office role. Be prepared to discuss examples from your past experiences where you successfully managed multiple tasks or prioritized effectively under pressure.
✨Familiarize Yourself with the Company
Research the company and its values, especially regarding guest satisfaction and sustainability initiatives. Showing that you align with their mission can set you apart from other candidates.
