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- Tasks: Help clients with aviation luggage claims through calls and emails.
- Company: Join a dynamic team focused on exceptional customer service in the aviation industry.
- Benefits: Enjoy on-site parking and a stable salary with potential for permanent employment.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Fluent English, basic MS Office skills, and GCSEs in Maths and English required.
- Other info: Work Monday to Friday, 9:00 am – 5:30 pm, with opportunities for growth.
The predicted salary is between 15200 - 19800 £ per year.
Salary: £25,486.56 per annum (TEMP TO PERM)
Working Hours: Monday to Friday, 9:00 am – 5:30 pm (8-hour day)
Parking: On-site parking available
Role Overview: This role involves facilitating and communicating the settlement of aviation damaged luggage claims. The focus is on delivering exceptional service while adhering to company policies, client requirements, and legislative standards.
Key Responsibilities:
- Manage and resolve claims effectively and professionally.
- Liaise with clients via phone and email, ensuring compliance with all guidelines.
- Maintain accurate records of claim settlements in line with company policies.
- Collaborate with internal teams to streamline the claims process.
- Manage client and supplier relationships, maintaining clear and consistent communication.
Challenges:
- Managing peer relationships while adhering to company policies.
- Ensuring clear communication across departments to facilitate efficient claims processing.
- Navigating high-pressure situations involving client service recovery.
Required Skills & Experience:
- Fluent or native-level English (written and spoken) - Essential
- Basic MS Office skills - Essential
- GCSE (or equivalent) in Maths and English - Essential
- Previous call centre or high-pressure sales environment experience - Desirable
What We’re Looking For:
- Strong communication skills with a keen eye for detail.
- Ability to handle stress professionally, especially when dealing with service recovery situations.
- Adaptable, resilient, and able to thrive in a dynamic, fast-paced environment.
- Collaborative and team-oriented mindset.
Telephone Sales Agent (Permanent) employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Sales Agent (Permanent)
✨Tip Number 1
Familiarise yourself with the aviation industry, particularly regarding luggage claims. Understanding common issues and resolutions can help you stand out during conversations with potential employers.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for the high-pressure situations you might face as a Telephone Sales Agent.
✨Tip Number 3
Network with current or former call centre agents to gain insights into their experiences. They can provide valuable tips on how to excel in the role and what the company values most.
✨Tip Number 4
Demonstrate your adaptability by sharing examples of how you've successfully navigated challenging situations in previous roles. This will show us that you can thrive in a dynamic environment.
We think you need these skills to ace Telephone Sales Agent (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call centre or sales environments. Emphasise your communication skills and any previous roles where you managed client relationships or resolved claims.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job description. Mention specific examples of how you've handled high-pressure situations or provided exceptional customer service.
Showcase Relevant Skills: Clearly outline your proficiency in MS Office and your GCSE qualifications in Maths and English. If you have experience in managing claims or working in a fast-paced environment, be sure to include that as well.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Parkside Recruitment
✨Showcase Your Communication Skills
As a Telephone Sales Agent, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved issues or communicated effectively with clients.
✨Prepare for High-Pressure Scenarios
Expect questions about how you handle stress and high-pressure situations. Prepare specific examples of times when you managed difficult client interactions or service recoveries. This will show your resilience and adaptability in challenging environments.
✨Familiarise Yourself with Company Policies
Understanding the company's policies and procedures is crucial for this role. Research the company’s approach to claims management and customer service. Being knowledgeable will help you answer questions confidently and demonstrate your commitment to adhering to guidelines.
✨Highlight Team Collaboration Experience
Since the role involves working with internal teams, be ready to discuss your experience in collaborative settings. Share examples of how you’ve worked with others to streamline processes or improve service delivery, showcasing your team-oriented mindset.
