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For Companies At a Glance
- Tasks: Provide 5-star service to residents and manage lobby operations.
- Company: Join an award-winning property management company in Central London.
- Benefits: Enjoy a competitive salary and a balanced work schedule with 4 days on, 4 days off.
- Why this job: Be part of a prestigious development and enhance your customer service skills.
- Qualifications: Previous concierge or receptionist experience is preferred.
- Other info: This role offers a unique opportunity to work in a luxury environment.
The predicted salary is between 16800 - 19600 £ per year.
Job Description
Night Concierge – Permanent, South West London\\nFull time : 12 h shift on 4 nights in and 4 nights off\\nSalary: up to £ 28,000 (depending on experience)\\n\\nThe Opportunity:\\nAn award winning property management company are looking for Night Residential Concierges for their iconic private residential development in South West London.\\n\\nWorking alongside the Development Manager, you will be providing an exceptional 5* service to all residents and their visitors, offering lifestyle services and dealing with all requests.\\n\\nDuties and Responsibilities:\\n* Meeting and greeting Residents, Visitors and Suppliers\\n* Efficiently managing the lobby and lounges including general inspection and assuring tidiness throughout\\n* Answering all incoming email to the site email address and efficiently following up (dealing with requests, logging defects into the system, responding to enquiries\\n* Respond to complaints in a professional manner acting as a problem solver\\n* Main/First point of contact for Residents requests\\n* General enquiries\\n* Action daily lifestyle requests for the residents\\n* Performing health & safety checks and conducting visual inspections of the site.\\n* Liaising with the housekeeping and maintenance team regarding any issues.\\n\\nYour experience :\\n\\n Previous experience of being a Concierge/Receptionist at a 4/5 hotel or another residential development\\n* Strong communication skills\\n* Tech savvy\\n* A natural team player\\n* Immaculate appearance, presentation and personal brand\\n\\nDoes this sound like the opportunity you have been looking for?\\n\\nApply now !\\n\\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Night Concierge employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarize yourself with the luxury property management sector. Research the latest trends and technologies used in high-end residential developments to show your understanding of the industry during the interview.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your ability to provide the exceptional 5* service that is expected in this position.
✨Tip Number 3
Practice your problem-solving skills. Think of scenarios where you had to handle complaints or difficult situations, and be ready to discuss how you resolved them effectively.
✨Tip Number 4
Network with professionals in the property management field. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights and potentially get a referral.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Night Concierge position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in concierge or receptionist roles. Provide specific examples of how you've delivered exceptional customer service and handled resident requests.
Showcase Problem-Solving Skills: Since the role involves responding to complaints and acting as a problem solver, include examples in your application that demonstrate your ability to handle difficult situations professionally.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Mention why you are interested in working in a luxury residential environment and how you can contribute to providing a 5* service.
How to prepare for a job interview at Search
✨Showcase Your Customer Service Skills
As a Night Concierge, providing exceptional service is key. Be prepared to share specific examples from your past experiences where you went above and beyond for residents or clients.
✨Demonstrate Problem-Solving Abilities
You will often be the first point of contact for residents' requests and complaints. Highlight situations where you successfully resolved issues, showcasing your ability to think on your feet.
✨Familiarize Yourself with the Property
Research the property management company and the specific residential development. Understanding their values and services will help you align your answers with what they are looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various situations as a concierge. Practice responses to scenarios involving difficult residents or emergency situations to demonstrate your readiness.
