Working Supervisor - Electrical experience

Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both to salon professional and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.
Job Summary
The Beauty Works Concession Sales Supervisor is responsible for driving the day-to-day running of the Beauty Works counter by providing guidance, instruction, direction and leadership to a team for the purpose of achieving a key result or group of aligned results and delivering consistent service. The Supervisor drives the sales of products and service with the focus of developing brand awareness by engaging with customers and driving brand loyalty. The successful candidate will ensure that the company standards and customer services are always maintained to the highest level and that professionalism, honesty, customer and brand enthusiasm with personal presentation maintained at all times.

Role Outline & responsibilities
Pro-actively drive sales and ensure that targets and KPIs are met and strive to exceed these, managing the day-to-day activity of the team and monitoring staff productivity and performance
Provide encouragement to team members, including communication of team goals and identify areas for opportunities. Develop strategies to promote team member engagement and performance goals.
Ensure the visual and commercial presentation of the retail concession is always maintained to the highest of standard and aligned to the marketing vision
Maintain high standards of stock replenishment and ensure all items are on display and correctly priced, working with RM on forward demand stock needs
Prepare and submit timely, accurate and complete reporting as requested by Beauty Works & store management
Build and maintain relationships with external brands and stores to drive and maximise marketing and eventing opportunities
Attend all regional and company-wide training, conferences and conference calls
Ensure full compliance regarding till operation, refunds, and cash control, complying to host store regulations and rules
Promote a positive work environment by maintaining a respectful workplace and following the stores and Beauty Works procedures

Key Skills
Retail experience in a leadership role
Customer centric and relentless about exceeding expectations
Excellent timekeeping and attendance, and ability to understand the importance of information and activities that are confidential to the Company
Demonstrate ownership and accountability
Resilience and dynamic to the nature of changing trends, market and business needs
Entrepreneurial mindset and enthusiastic about their career
Highly presentable and well-groomed to ensure a professional appearance.
Ability to work on own initiative as well as part of a team
Supporting with on-boarding of future team members. Strong verbal, written and interpersonal skills.
Ability to solve problems and make decisions
Team player who is resourceful and comfortable within a sale targeted environment
Strong organisational skills with the ability to work in a fast-paced busy environment

Requirements
Excel proficient
Experience in Premium Retail/Beauty Halls
Customer Service experience
Ability to travel when required