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For Companies At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: Join Beauty Works, a global leader in luxury hair solutions and extensions.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of a brand that’s recognised on the red carpet and loved by customers.
- Qualifications: Retail leadership experience and a passion for beauty are essential.
- Other info: Excel proficiency and a customer-centric mindset are key to success.
The predicted salary is between 30000 - 42000 £ per year.
Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both salon professionals and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.
The Beauty Works Concession Sales Supervisor is responsible for driving the day-to-day running of the Beauty Works counter by providing guidance, instruction, direction and leadership to a team for the purpose of achieving a key result or group of aligned results and delivering consistent service. The Supervisor drives the sales of products and services with the focus of developing brand awareness by engaging with customers and driving brand loyalty. The successful candidate will ensure that the company standards and customer services are always maintained to the highest level and that professionalism, honesty, customer and brand enthusiasm with personal presentation are maintained at all times.
Role Outline & Responsibilities
- Pro-actively drive sales and ensure that targets and KPIs are met and strive to exceed these, managing the day-to-day activity of the team and monitoring staff productivity and performance.
- Provide encouragement to team members, including communication of team goals and identify areas for opportunities. Develop strategies to promote team member engagement and performance goals.
- Ensure the visual and commercial presentation of the retail concession is always maintained to the highest standard and aligned to the marketing vision.
- Maintain high standards of stock replenishment and ensure all items are on display and correctly priced, working with RM on forward demand stock needs.
- Prepare and submit timely, accurate and complete reporting as requested by Beauty Works & store management.
- Build and maintain relationships with external brands and stores to drive and maximise marketing and eventing opportunities.
- Attend all regional and company-wide training, conferences and conference calls.
- Ensure full compliance regarding till operation, refunds, and cash control, complying with host store regulations and rules.
- Promote a positive work environment by maintaining a respectful workplace and following the stores and Beauty Works procedures.
Key Skills
- Retail experience in a leadership role.
- Customer centric and relentless about exceeding expectations.
- Excellent timekeeping and attendance, and ability to understand the importance of information and activities that are confidential to the Company.
- Demonstrate ownership and accountability.
- Resilience and dynamic to the nature of changing trends, market and business needs.
- Entrepreneurial mindset and enthusiastic about their career.
- Highly presentable and well-groomed to ensure a professional appearance.
- Ability to work on own initiative as well as part of a team.
- Supporting with on-boarding of future team members. Strong verbal, written and interpersonal skills.
- Ability to solve problems and make decisions.
- Team player who is resourceful and comfortable within a sale targeted environment.
- Strong organisational skills with the ability to work in a fast-paced busy environment.
Requirements
- Excel proficient.
- Experience in Premium Retail/Beauty Halls.
- Customer Service experience.
- Ability to travel when required.
Working Supervisor - Electrical employer: Beauty Works
Contact Detail:
Beauty Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Working Supervisor - Electrical
✨Tip Number 1
Familiarise yourself with Beauty Works' product range and brand ethos. Understanding their luxury hair solutions and how they stand out in the market will help you engage effectively with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Highlight specific instances where you drove sales or improved team performance, as this aligns perfectly with the responsibilities of the Working Supervisor role.
✨Tip Number 3
Network within the beauty and retail industry to gain insights and connections that could benefit your application. Attend events or join online forums related to beauty retail, as this can provide you with valuable information and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss how you would maintain high standards of customer service and visual presentation in a fast-paced environment. Think about strategies you've used in the past to ensure compliance with company standards and how you can apply them at Beauty Works.
We think you need these skills to ace Working Supervisor - Electrical
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and leadership experience. Emphasise any previous roles where you drove sales or managed a team, as these are key aspects of the Working Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your understanding of customer service excellence. Mention specific examples of how you've exceeded sales targets or improved team performance in past roles.
Highlight Key Skills: In your application, clearly outline your skills that align with the job description, such as your ability to work in a fast-paced environment, strong organisational skills, and experience in premium retail settings.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Beauty Works and its products in your application. Express your enthusiasm for the brand and how you can contribute to driving brand awareness and loyalty among customers.
How to prepare for a job interview at Beauty Works
✨Show Your Leadership Skills
As a Working Supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and guided team members to achieve sales targets or improve performance.
✨Understand the Brand
Familiarise yourself with Beauty Works' products and brand ethos. Be ready to discuss how you can promote brand awareness and customer loyalty, as well as how you would maintain high standards of presentation in the retail environment.
✨Highlight Customer Service Experience
Since the role is customer-centric, be prepared to share specific instances where you've gone above and beyond to exceed customer expectations. This will showcase your commitment to providing exceptional service.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've faced challenges in a retail setting and how you resolved them. This could involve managing stock levels, handling customer complaints, or improving team dynamics. Showing your resourcefulness will impress the interviewers.
