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- Tasks: Provide IT support, troubleshoot issues, and assist clients in a dynamic environment.
- Company: Join PT Cyber Security Solutions, a leader in protecting organisations from digital threats.
- Benefits: Enjoy a competitive salary, mentorship, and opportunities for career growth.
- Why this job: Gain hands-on experience in IT while making a positive impact in schools and local businesses.
- Qualifications: A passion for IT, GCSEs in Maths and English, and a full UK driving licence are required.
- Other info: Full training provided with potential for permanent employment after the apprenticeship.
The predicted salary is between 12000 - 14400 £ per year.
Are you looking to start a career in IT with hands-on experience in a fast-growing cybersecurity and IT solutions company? PT Cyber Security Solutions is offering an exciting IT Support Apprenticeship where you will gain valuable skills in IT support, troubleshooting, and client service.
At PT Cyber Security Solutions Ltd, they specialise in protecting organisations from digital threats and keeping IT systems running smoothly. They offer tailored Cyber Security Services alongside day-to-day IT support, making them a trusted partner for schools and small businesses in the region. Their core services include:
- Cybersecurity and risk protection
- On-site and remote IT support
- Hardware and software installation and maintenance
- Troubleshooting and technical support
They support primary schools across North Wales and Merseyside, a multi-academy trust including primary, high school and sixth form college sites and a small number of local businesses. Their head office and technical base is located in Deeside, North Wales. This is where you'll complete your initial training and become familiar with their systems and processes.
A Typical Day in the Job:
- Providing first-line technical support to clients via phone, email, and on-site visits.
- Assisting in maintaining, monitoring, and updating IT systems to ensure smooth and secure operations.
- Helping with the installation and configuration of IT equipment and software.
- Diagnosing and fixing technical problems, escalating complex issues when needed.
- Maintaining accurate records of support requests and solutions in our ticketing system.
- Ensuring every client interaction is positive and professional.
- Taking part in training sessions and workshops to boost technical skills and knowledge.
- Traveling to client sites across Merseyside to provide on-site support.
Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.
Desired Qualities, Skills, and Knowledge:
- A strong interest in IT and problem-solving.
- Basic understanding of computer hardware, software, and networking principles.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and a proactive approach.
- Ability to work well in a team and independently when required.
- A passion for technology and a strong desire to grow in the IT field.
- A positive, proactive attitude with a good sense of humour.
- A full UK driving licence is required due to the nature of the role.
- A Grade 4/C in GCSE Maths and a Grade 5/C in GCSE English is required for this role.
Salary, Hours & Benefits:
- £15,000 to £18,000 per annum.
- Monday to Friday, 37.5 hours per week.
- Thorough training programme and opportunities for professional growth.
- Potential for a permanent role upon completion of the apprenticeship, depending on performance.
- Mentorship and support from experienced IT professionals.
- Clear career advancement pathways within PT Cyber Security Solutions.
- A collaborative, inclusive, and supportive work environment.
- Commitment to continuous professional development (CPD) and lifelong learning.
- Promotion of leadership at all levels, encouraging initiative and contribution.
- Long-term career opportunities within the company.
- 28 days holiday, including bank holidays.
Your Training with Baltic Apprenticeships:
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You'll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance, and setting up virtual environments. With real-time classes, self-paced learning, and expert trainer support, this programme will give you the confidence and qualifications to thrive in IT.
How to Apply:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with PT Cyber Security Solutions. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK and valid residency status to apply for this apprenticeship.
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with basic IT concepts and terminology. Understanding the fundamentals of computer hardware, software, and networking will give you a solid foundation to discuss during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled technical issues in the past. Whether it's fixing a friend's computer or troubleshooting software at school, real-life scenarios can impress interviewers.
✨Tip Number 3
Research PT Cyber Security Solutions and their services thoroughly. Understanding their approach to cybersecurity and IT support will allow you to tailor your conversations and show genuine interest in their work during interviews.
✨Tip Number 4
Prepare to discuss your communication skills, especially how you would explain technical concepts to non-technical users. This is crucial in IT support roles, so think of ways to demonstrate your ability to simplify complex information.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT support and cybersecurity. Emphasise any technical knowledge, problem-solving abilities, and communication skills that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the IT Apprenticeship and explain why you want to work with PT Cyber Security Solutions. Mention specific aspects of the role that excite you and how you hope to grow in the field.
Showcase Your Interest in IT: Demonstrate your passion for technology by mentioning any relevant projects, courses, or self-study you've undertaken. This could include online courses, personal projects, or even tech-related hobbies that showcase your commitment to learning.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Baltic Apprenticeships
✨Show Your Passion for IT
Make sure to express your genuine interest in technology and IT during the interview. Share any personal projects or experiences that highlight your enthusiasm for problem-solving and learning new skills.
✨Prepare for Technical Questions
Brush up on basic computer hardware, software, and networking principles. Be ready to answer questions about troubleshooting common issues, as this will demonstrate your foundational knowledge and readiness for the role.
✨Practice Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. This will showcase your ability to communicate effectively, which is crucial for client interactions.
✨Demonstrate Teamwork and Initiative
Be prepared to discuss examples of how you've worked well in a team or taken initiative in past experiences. Highlighting your collaborative spirit and proactive attitude will align with the company's values and culture.
