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- Tasks: Schedule service visits, manage engineers' diaries, and handle paperwork.
- Company: Join a dynamic team in Reading focused on delivering top-notch service.
- Benefits: Temp-Perm position with opportunities for growth and skill development.
- Why this job: Perfect for those who thrive in fast-paced environments and love problem-solving.
- Qualifications: Customer service experience and strong organizational skills are essential.
- Other info: Work closely with various departments to ensure high customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Our client based in Reading are looking for a Planner / Scheduler to join their team on a Temp – Perm basis. As a Planner Scheduler, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst other responsibilities deemed necessary to role. Key Responsibilities * Schedule planned maintenance and reactive works for a team of engineers * Complete relevant documents such as permits to ensure works go ahead as planned * Work on multiple customer portals * Manage the diaries including re-scheduling works to cover engineer absences or emergency works * Provide first class customer service via phone and email for planning and admin queries for both internal and external customers * Work with the relevant field line managers to utilize the engineers as productively as possible * Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers * Report to the Planning team manager and mentors to help ensure individual and team KPIs are met Skills and Experience Essential * Customer Service skills and experience * Outstanding written and verbal skills * Ability to multi-task and work well in a high-pressured environment * Computer proficiency with the ability to handle multiple PC applications at once * A strong sense of urgency, the ability to follow-through and have attention to detail * Excellent decision making and problem-solving skills * Good organizational skills
Planner Scheduler employer: Intec Recruitment
Contact Detail:
Intec Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner Scheduler
✨Tip Number 1
Familiarize yourself with scheduling software and tools commonly used in the industry. Being proficient in these applications will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication. Practice handling various scenarios where you might need to resolve issues or provide information to customers.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your past experiences. Think of situations where you successfully managed multiple priorities and how you maintained organization under pressure.
✨Tip Number 4
Research the company and its values to align your approach with their expectations. Understanding their operations and customer service philosophy can give you an edge during discussions with the hiring team.
We think you need these skills to ace Planner Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, customer service, and administration. Use keywords from the job description to demonstrate that you meet the essential skills and experience required for the Planner Scheduler role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your outstanding written communication skills. Explain how your previous experiences align with the responsibilities of the role, particularly in managing schedules and providing excellent customer service.
Highlight Multi-tasking Abilities: In your application, emphasize your ability to multi-task and work under pressure. Provide specific examples of situations where you successfully managed multiple tasks or projects simultaneously.
Showcase Problem-Solving Skills: Include examples in your application that demonstrate your decision-making and problem-solving skills. Describe scenarios where you effectively resolved issues or improved processes in a previous role.
How to prepare for a job interview at Intec Recruitment
✨Showcase Your Customer Service Skills
Since the role emphasizes first-class customer service, be prepared to share specific examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your communication style and how it contributes to positive customer experiences.
✨Demonstrate Your Organizational Abilities
Discuss your experience with managing schedules and prioritizing tasks. You might want to mention any tools or software you’ve used to keep track of multiple projects or appointments, as this will show your ability to handle the responsibilities of the Planner Scheduler role.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your decision-making and problem-solving skills. Think of situations where you had to make quick decisions under pressure, and be ready to explain your thought process and the outcomes of those decisions.
✨Familiarize Yourself with Relevant Software
Since the job requires proficiency in handling multiple PC applications, it’s a good idea to brush up on any relevant software or tools mentioned in the job description. If you have experience with customer portals or scheduling software, be sure to mention it during the interview.
