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- Tasks: Be the go-to person for customers, solving their tech issues and providing training.
- Company: Join a leading innovator in industrial technology with a commitment to excellence.
- Benefits: Enjoy flexible hours, 25 days leave, private medical insurance, and development opportunities.
- Why this job: Make a real impact while working in a dynamic, customer-focused environment.
- Qualifications: Degree in Engineering/Electronics and experience in customer support required.
- Other info: Willingness to travel up to 30% is essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Opportunity: Product Support Engineer Location: Glasgow Contract: Permanent, Mon-Fri, 35 hours per week About Our Client Talent Media is proud to collaborate with our distinguished client, a forefront innovator in enabling technologies tailored for industrial growth sectors. With expertise spanning diverse industries, they stand committed to excellence, reliability, and unwavering ethical standards. Renowned for pioneering advanced solutions, our client consistently makes a meaningful impact in their field. Job Description We are seeking a dynamic Product Support Engineer who is passionate about delivering exceptional service and possesses a strong technical background. This role offers an exciting opportunity for someone eager to serve as the first and only point of contact for all customers, managing the full customer cycle from start to finish. Key Responsibilities * Provide top-tier technical support via phone, email, and other channels. * Efficiently diagnose and resolve customer issues to ensure high satisfaction. * Collaborate cross-functionally to streamline customer issue resolution. * Accurately document interactions and maintain detailed customer records. * Conduct on-site customer training with up to 30% travel required. * Audit authorised service centres to maintain high standards. * Visit client locations to provide comprehensive training on product usage, maintenance & servicing. * Undertake additional responsibilities as directed by management. What We’re Looking For * Degree in Engineering/Electronics or equivalent. * Extensive experience in electronic instrumentation is advantageous. * Proficiency in supporting software applications and understanding engineering processes. * Exceptional communication and presentation skills. * Ability to manage multiple tasks and prioritise effectively. * Previous experience in customer support roles. * Willingness to travel up to 30% internationally and domestically. * Fluency in English; additional languages are a plus. * High proficiency in IT, especially Microsoft Excel and Adobe InDesign. * Flexibility to occasionally support American customers. Ideal Candidate We are seeking a product expert who can manage a full scope of inquiries from customers and liaise effectively with all key stakeholders. This role would be well-suited for a Quality Engineer or Technical Product Expert who is customer-focused and detail-oriented. What’s in it for you? * Flexible start and finish times. * 25 days annual leave with an option to buy an additional 5 days. * Up to 6% pension contribution. * Private medical insurance. * Cycle to work scheme. * Death in service benefit. * Online benefit platform. * Development opportunities. Join our client’s dynamic team and contribute to their mission of innovation, reliability, and ethical excellence. Apply now to embark on an exciting career journey with a market leader! Interested? Hit the apply button
Product Support Engineer employer: Talent Media Ltd
Contact Detail:
Talent Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies and products that the company offers. Understanding their solutions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer support roles, especially those involving technical issues. Be ready to share specific examples of how you've successfully resolved customer problems in the past.
✨Tip Number 3
Prepare to discuss your communication and presentation skills. Since this role involves training customers and collaborating with various teams, showcasing your ability to convey complex information clearly will be crucial.
✨Tip Number 4
Be open about your willingness to travel for the job. Since the position requires up to 30% travel, expressing your flexibility and enthusiasm for on-site training will make you a more attractive candidate.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Product Support Engineer position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer support roles and any technical background related to engineering or electronics. Be specific about your achievements and how they relate to the responsibilities of the role.
Showcase Communication Skills: Since exceptional communication is a key requirement, provide examples in your application that demonstrate your ability to communicate effectively with customers and stakeholders. This could include previous roles where you successfully resolved customer issues.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of the company. Mention your passion for delivering exceptional service and how your skills align with their commitment to innovation and ethical standards.
How to prepare for a job interview at Talent Media Ltd
✨Show Your Technical Expertise
Make sure to highlight your technical background and experience with electronic instrumentation during the interview. Be prepared to discuss specific examples of how you've diagnosed and resolved customer issues in the past.
✨Demonstrate Communication Skills
Since this role involves being the first point of contact for customers, it's crucial to showcase your exceptional communication skills. Practice explaining complex technical concepts in a simple way, as you may need to do this with customers who are not technically inclined.
✨Prepare for Customer Scenarios
Anticipate potential customer scenarios and think about how you would handle them. This could include difficult customer interactions or technical challenges. Being able to articulate your thought process will demonstrate your problem-solving abilities.
✨Emphasize Flexibility and Willingness to Travel
Since the job requires up to 30% travel, express your willingness and enthusiasm for this aspect of the role. Share any relevant experiences where you've successfully managed travel while maintaining high levels of customer support.
