Application Support Engineer

Application Support Engineer

Slough Full-Time No home office possible
L

Application Support Engineer – Data, Cloud & Customer Operations

Location: London – 4 days per week

Type: Full-Time

I\’m currently working with a fast-scaling SaaS business that works in the marketing analytics industry. They’ve won multiple industry awards and are now expanding globally. If you are an Application Support Specialist who has a mix of technical know-how, problem-solving ability, and a passion for improving internal and customer-facing support.

This role is perfect for someone who enjoys working across data, infrastructure, and support operations, and wants to play a key part in a company’s continued scale-up.

Day to day:

  • Coordinating and prioritising technical support tickets in collaboration with the Service Desk Manager
  • Troubleshooting platform issues for both internal teams and external customers
  • Performing root cause analysis and helping to build long-term solutions
  • Maintaining and improving support documentation and internal knowledge bases
  • Working closely with teams across Customer Success, Data, and Engineering to ensure issues are resolved accurately and efficiently
  • Producing regular reports and insights to improve support performance and team efficiency

Key skills:

  • Solid SQL skills, ideally with experience in PostgreSQL
  • Familiarity with cloud environments and infrastructure tools – AWS, SFTP, SSH
  • Experience using documentation and ticketing tools like JIRA, Notion, and Slack
  • Understanding of version control tools (e.g. Git, Bitbucket) and bonus if you’ve worked with Fivetran or DBT
  • Someone with a customer-first mindset and a process-driven approach to support
  • Ideally coming from a SaaS, data-focused, or high-growth tech environment

Please apply for this role with your most up to date and relevant CV.

L

Contact Detail:

Levy Professionals Recruiting Team

Application Support Engineer
Levy Professionals
L
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>