Application Support Engineer

Application Support Engineer – Data, Cloud & Customer Operations

Location: London – 4 days per week

Type: Full-Time

I\’m currently working with a fast-scaling SaaS business that works in the marketing analytics industry. They’ve won multiple industry awards and are now expanding globally. If you are an Application Support Specialist who has a mix of technical know-how, problem-solving ability, and a passion for improving internal and customer-facing support.

This role is perfect for someone who enjoys working across data, infrastructure, and support operations, and wants to play a key part in a company’s continued scale-up.

Day to day:

• Coordinating and prioritising technical support tickets in collaboration with the Service Desk Manager
• Troubleshooting platform issues for both internal teams and external customers
• Performing root cause analysis and helping to build long-term solutions
• Maintaining and improving support documentation and internal knowledge bases
• Working closely with teams across Customer Success, Data, and Engineering to ensure issues are resolved accurately and efficiently
• Producing regular reports and insights to improve support performance and team efficiency

Key skills:

• Solid SQL skills, ideally with experience in PostgreSQL
• Familiarity with cloud environments and infrastructure tools – AWS, SFTP, SSH
• Experience using documentation and ticketing tools like JIRA, Notion, and Slack
• Understanding of version control tools (e.g. Git, Bitbucket) and bonus if you’ve worked with Fivetran or DBT
• Someone with a customer-first mindset and a process-driven approach to support
• Ideally coming from a SaaS, data-focused, or high-growth tech environment

Please apply for this role with your most up to date and relevant CV.