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- Tasks: Help clients plan and book their dream holidays with top-notch customer service.
- Company: Join an award-winning independent travel agency known for bespoke luxury experiences.
- Benefits: Enjoy flexible hours, health perks, and exciting incentive opportunities.
- Why this job: Be part of a passionate team that loves travel and creates unforgettable experiences.
- Qualifications: Experience in travel consulting, excellent communication skills, and a passion for travel are essential.
- Other info: No Sundays or bank holidays required; enjoy fam trip opportunities!
The predicted salary is between 20000 - 24950 £ per year.
Invigorate Recruitment is working with its client, an award-winning Independent Travel Agency Group, providing bespoke luxury tailor-made holidays to recruit an experienced Travel Consultant.
As a Travel Consultant, you will be expected to provide first-class customer service to manage all travel requirements and holidays for clients, no matter how large or small a trip may be. You will be expected to provide all tourism-related services including but not limited to the following:
- Researching extensively, planning and booking every aspect of customers' holiday experience.
- Providing all relevant information, brochures, and internet links for customers.
- Advising customers on all visa requirements and any country-specific requirements.
- Booking flights and accommodation, package tours, travel arrangements, and transfers.
- Processing all booking administration and documents accurately with high attention to detail.
- Liaising with clients if any changes occur, finding solutions should any problem arise with a booking.
- Attending promotional events on behalf of the Company and gaining product knowledge.
- Maintaining and developing good working relationships with Supplier partners, customers, and colleagues.
- Working collaboratively with colleagues to maximise sales opportunities and achieve branch targets.
Essential Qualities required for the Travel Consultant:
- Proven experience in a similar role.
- Excellent communication skills, the ability to persuade and influence, interact and negotiate effectively.
- First-class attention to detail and customer service experience.
- Commercial awareness and up-to-date, in-depth product knowledge.
- Comfortable promoting additional products, such as airport hotels, lounges, attraction tickets, and demonstrating strong sales skills.
- Ability to manage any complaints raised by customers regarding products, services, and experiences.
Desirable:
- A passion for travel, demonstrated through personal experience.
- Experience with Inspearational or other widely used reservation systems.
- A degree or other relevant qualification in Hospitality, Travel and Tourism, or business.
Hours & Benefits:
- Monday to Saturday (no Sundays or Bank Holidays).
- Access to a Health & Well Being platform.
- Incentive earning opportunities.
- Fam Trip Opportunities.
Contact Detail:
Invigorate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Familiarise yourself with the latest travel trends and destinations. Being knowledgeable about popular holiday spots and emerging travel experiences will help you stand out during interviews and discussions with potential employers.
✨Tip Number 2
Network with professionals in the travel industry. Attend travel fairs, workshops, or local events to meet people who can provide insights or even refer you to job openings. Building relationships can be key in landing a role as a Travel Consultant.
✨Tip Number 3
Gain experience with reservation systems like Inspearational. If you haven't used it before, consider taking an online course or tutorial. Familiarity with these systems can give you a competitive edge when applying for the position.
✨Tip Number 4
Prepare to discuss your personal travel experiences during interviews. Sharing your passion for travel and how it has shaped your understanding of customer needs can demonstrate your suitability for the role and your enthusiasm for the industry.
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel consultancy. Emphasise your customer service skills, attention to detail, and any specific travel systems you have used.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your ability to provide excellent customer service. Mention specific examples of how you've successfully managed travel arrangements in the past.
Highlight Relevant Skills: In your application, clearly outline your communication, negotiation, and sales skills. These are essential for the role, so provide examples of how you've used these skills effectively.
Showcase Your Travel Knowledge: Demonstrate your knowledge of travel destinations and services. Mention any personal travel experiences that could enhance your understanding of customer needs and preferences.
How to prepare for a job interview at Invigorate Recruitment
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs in the travel industry.
✨Demonstrate Attention to Detail
Since the role requires high attention to detail, prepare examples from your past work where you successfully managed complex bookings or resolved issues. Highlight how your meticulous nature benefited your clients.
✨Prepare for Customer Scenarios
Anticipate questions about handling customer complaints or difficult situations. Think of specific instances where you turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Know the Company and Its Products
Research the travel agency and its offerings thoroughly. Familiarise yourself with their unique selling points and be ready to discuss how you can contribute to their success through your product knowledge and sales skills.
