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- Tasks: Engage with customers in German, manage orders, and provide top-notch service.
- Company: Join Advancing People Multilingual, a leading recruitment specialist focused on diverse talent.
- Benefits: Enjoy a competitive salary of £27,000 plus attractive company perks.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Fluency in German and strong customer service skills are essential.
- Other info: This is a full-time permanent role based in Congleton, Cheshire.
The predicted salary is between 21600 - 37800 £ per year.
Advancing People Multilingual - Recruitment Specialists are now recruiting for a German speaking Customer Service Advisor / Account Coordinator based in Congleton, Cheshire.
As a German Speaking Account Coordinator / Customer Service Advisor, it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone and email ensuring Sales and Customer Service enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Manage existing relationship with clients: Retailers/Online Retailers
- Process Sales Orders
- Deliver high quality customer service
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
Person Specification:
- Fluent in German
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive 'can do' attitude
This is a full time Permanent position offering an annual salary of £27,000+ attractive company benefits.
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Account Coordinator - German Speaking employer: Advancing People Limited
Contact Detail:
Advancing People Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator - German Speaking
✨Tip Number 1
Familiarise yourself with the German-speaking market and its customer service expectations. Understanding cultural nuances can help you connect better with potential clients and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your communication skills, especially in German. Practising common customer service scenarios in both languages will prepare you for real-life interactions and show your fluency during interviews.
✨Tip Number 3
Network with professionals in the industry, particularly those who work in customer service roles. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Demonstrate your proactive attitude by preparing questions about the company and its customer service strategies. This shows your genuine interest in the role and helps you stand out as a candidate who is eager to contribute.
We think you need these skills to ace Account Coordinator - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills, especially your fluency in German. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage client relationships. Mention specific examples of how you've provided excellent service in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your oral and written communication skills in both English and German. Provide examples of how you've effectively communicated with clients or team members.
Show Your Team Spirit: Demonstrate your ability to work as part of a team by including examples of successful collaborations in your application. This will show that you can contribute positively to the company culture.
How to prepare for a job interview at Advancing People Limited
✨Brush Up on Your German
Since the role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with clients from German-speaking regions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think of situations where you successfully resolved issues or went above and beyond for a customer, as this will show your strong customer focus.
✨Familiarise Yourself with the Company
Research Advancing People Multilingual and understand their values, mission, and the services they offer. This knowledge will help you tailor your answers and show your genuine interest in the company during the interview.
✨Demonstrate Teamwork
As the role involves working as part of a team, be ready to discuss your experiences collaborating with others. Highlight how you contribute to a positive team environment and how you handle conflicts or challenges within a team setting.
