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- Tasks: Engage with customers in German, manage orders, and provide top-notch service.
- Company: Advancing People Multilingual connects talent with opportunities in a diverse environment.
- Benefits: Enjoy a competitive salary of £27,000 plus attractive company perks.
- Why this job: Join a supportive team and make a real impact in customer relations.
- Qualifications: Fluency in German and strong communication skills are essential.
- Other info: This is a full-time permanent role based in Congleton, Cheshire.
The predicted salary is between 21600 - 37800 £ per year.
Advancing People Multilingual - Recruitment Specialists are now recruiting for a German speaking Customer Service Advisor / Account Coordinator based in Congleton, Cheshire.
As a German Speaking Account Coordinator / Customer Service Advisor, it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone and email ensuring Sales and Customer Service enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Manage existing relationship with clients: Retailers/Online Retailers
- Process Sales Orders
- Deliver high quality customer service
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
Person Specification:
- Fluent in German
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive 'can do' attitude
This is a full time Permanent position offering an annual salary of £27,000+ attractive company benefits.
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Contact Detail:
Advancing People Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator - German Speaking
✨Tip Number 1
Familiarise yourself with the German-speaking market and its customer service expectations. Understanding cultural nuances can help you connect better with potential clients and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your communication skills, especially in German. Practising common customer service scenarios in both languages will prepare you for real-life interactions and show your fluency during interviews.
✨Tip Number 3
Network with professionals in the industry, particularly those who work in customer service roles. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Demonstrate your proactive attitude by preparing questions about the company and its customer service strategies. This shows your genuine interest in the role and helps you stand out as a candidate who is eager to contribute.
We think you need these skills to ace Account Coordinator - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills, especially your fluency in German. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage client relationships. Mention specific examples of how you've provided excellent service in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong written and oral communication skills. Use clear and concise language throughout your CV and cover letter.
Highlight Teamwork Experience: Emphasise any experience you have working as part of a team. Provide examples of how you collaborated with colleagues to achieve common goals, as teamwork is essential for this position.
How to prepare for a job interview at Advancing People Limited
✨Brush Up on Your German
Since the role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with clients from German-speaking regions.
✨Showcase Your Customer Service Skills
Highlight your previous experience in customer service roles. Prepare examples of how you've successfully managed customer relationships and resolved issues, as this will be crucial for the Account Coordinator position.
✨Familiarise Yourself with the Company
Research Advancing People Multilingual and understand their values, mission, and the markets they serve. This knowledge will help you tailor your answers and show your genuine interest in the company during the interview.
✨Prepare Questions to Ask
Think of insightful questions to ask the interviewer about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
