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- Tasks: Be the go-to person for customers, ensuring their needs are met and relationships thrive.
- Company: Join Tecman, a dynamic company focused on innovation and customer satisfaction.
- Benefits: Enjoy hybrid work, competitive salary, extra holiday, health insurance, and a supportive culture.
- Why this job: Make a real impact by helping customers succeed in a fast-paced, collaborative environment.
- Qualifications: 3+ years in customer-facing roles with Microsoft Dynamics or SaaS experience required.
- Other info: Diversity and inclusion are at our core; mentorship and growth opportunities await!
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid home and office
Hours of work: 37.5 hours per week
Reports to: Head of Customer Engagement
Overall Responsibilities: As a Customer Engagement Manager you will be our customers' primary point of contact, creating and maintaining positive relationships! You will support them with all of their requirements with retention and satisfaction being the ultimate goal!
Main Areas of Responsibility:
- Arrange regular customer reviews to ensure advice is provided relating to the most effective approach to achieve their goals
- Manage relationships between Tecman and the customer handling contracts, licensing, quotes, processing jobs and orders and approving timesheets for invoicing
- Identify expansion and other contract opportunities
- Manage our customer expectations to ensure that they are clear on what we can deliver and when we can deliver it
- Retain commercial ownership of customer projects including the attendance at steering meetings as and when required
The Person: You will be someone who enjoys working in a fast-paced environment with a desire to work in a dynamic and innovative company.
Experience:
- 3 years plus experience with Microsoft Dynamics Business Central/ERP or subscription-based software solution in a customer-facing role
- Partner or a key user within an end user environment
- Experience in delivering SaaS solutions.
- Experience with distribution is ideal.
- Knowledge of finance essential.
Communication:
- Ability to work effectively in a team environment.
- Exceptional customer service, communication and interpersonal skills, both written and verbal
- Collaborative with a courteous and professional attitude
Skills:
- Self-motivated
- Passionate about helping others
- Commercially minded with the ability to build and maintain strong relationships with a problem-solving attitude
- Ability to learn new technologies and explain these to customers
- Clear and empathetic communication
- Proven track record of managing escalations from customers and delivering resolutions
- Exceptional time management abilities to efficiently manage a demanding workload
- Strong IT proficiency, including expertise with common software applications.
What we offer:
- A competitive salary depending upon experience
- Competitive annual leave that includes an entitlement to an extra day's holiday for each calendar six-month period completed with no sick leave.
- Access to our Employee Assistance Programme offering a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.
- Pension scheme: eligible to join the company pension scheme 3 months after your start date with matched contributions up to 3%.
- Death in Service: you will be enrolled in our Company Death in Service Scheme (unless you wish to opt out) the cover is for 4 times your salary.
- Private Health Insurance you are able to join our Company Health Scheme upon commencement of employment
- A friendly and collaborative work culture, with regular social events
- A chance to work with some of the most talented and innovative people in the industry
- A continuous learning and development program, with opportunities to grow your skills and career
Diversity and Inclusion: Tecman is committed to promoting equality of opportunity for all employees and job applicants. We aim to create a working environment in which all individuals can make the best use of their skills and can express and develop their potential, from the moment they are hired and throughout their career, by offering a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively to the business, free from discrimination or harassment.
We are passionate about our employees' development, and we value potential and a growth mindset as much as experience and expertise and we therefore encourage you to apply, even if you feel you don't meet all of the requirements of the role as mentorship, coaching, development and support will be provided.
You must have the legal right to live and work in the United Kingdom.
Customer Engagement Manager employer: Technology Management Ltd
Contact Detail:
Technology Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics Business Central and other ERP systems. Since experience with these tools is crucial for the role, being able to discuss your familiarity and any relevant projects during the interview will set you apart.
✨Tip Number 2
Prepare examples of how you've successfully managed customer relationships in the past. Highlight specific instances where you improved customer satisfaction or retention, as this aligns directly with the responsibilities of a Customer Engagement Manager.
✨Tip Number 3
Showcase your problem-solving skills by discussing challenges you've faced in previous roles and how you overcame them. This will demonstrate your ability to handle escalations and maintain strong customer relationships.
✨Tip Number 4
Research Tecman and its culture before your interview. Understanding their values and commitment to diversity and inclusion will help you articulate how you can contribute to their team and align with their mission.
We think you need these skills to ace Customer Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer engagement and any specific software like Microsoft Dynamics Business Central. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully managed customer expectations and resolved escalations in previous roles.
Showcase Relevant Skills: In your application, emphasise your communication skills and problem-solving abilities. Provide examples of how you've worked collaboratively in a team environment and your experience with SaaS solutions or distribution.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Engagement Manager.
How to prepare for a job interview at Technology Management Ltd
✨Showcase Your Customer-Centric Approach
As a Customer Engagement Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed customer expectations and resolved issues in the past. This will demonstrate your commitment to exceptional customer service.
✨Familiarise Yourself with Microsoft Dynamics
Since experience with Microsoft Dynamics Business Central/ERP is essential, make sure you brush up on your knowledge of the software. Be ready to discuss how you've used it in previous roles and how it can benefit customer engagement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Think of specific scenarios where you turned a challenging situation into a positive outcome, showcasing your commercial mindset and communication skills.
✨Emphasise Your Team Collaboration Skills
Highlight your ability to work effectively within a team. Discuss experiences where collaboration led to successful project outcomes, as this role requires working closely with various stakeholders to achieve customer satisfaction.
