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- Tasks: Be the go-to person for customers, ensuring their needs are met and relationships thrive.
- Company: Join a 30-year-old company dedicated to making life easier for manufacturers and distributors.
- Benefits: Enjoy competitive pay, extra holiday days, private health insurance, and a supportive work culture.
- Why this job: Work in a dynamic environment with talented people, focusing on customer satisfaction and innovative solutions.
- Qualifications: 3+ years experience with Microsoft Dynamics or similar software in a customer-facing role required.
- Other info: Diversity and inclusion are key; mentorship and support provided for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid – home and office
Hours of work: 37.5 hours per week
Reports to: Head of Customer Engagement
A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers know we want to help them - in the best way possible. Microsoft Dynamics 365 is our tool of choice to help our customers achieve their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers. Our obsession has always been to use technology to make our clients’ businesses more efficient, and our people are critical to us in achieving this goal. With our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences.
Overall Responsibilities: As a Customer Engagement Manager you will be our customers primary point of contact, creating and maintaining positive relationships! You will support them with all of their requirements with retention and satisfaction being the ultimate goal!
Main Areas of Responsibility:
- Arrange regular customer reviews to ensure advice is provided relating to the most effective approach to achieve their goals
- Manage relationships between Tecman and the customer – handling contracts, licensing, quotes, processing jobs and orders and approving timesheets for invoicing
- Identify expansion and other contract opportunities
- Manage our customer expectations to ensure that they are clear on what we can deliver and when we can deliver it
- Retain commercial ownership of customer projects including the attendance at steering meetings as and when required
The Person: You will be someone who enjoys working in a fast-paced environment with a desire to work in a dynamic and innovative company.
Experience:
- 3 years’ plus experience with Microsoft Dynamics Business Central/ERP or subscription-based software solution in a customer facing role
- Partner or a key user within an end user environment
- Experience in delivering SaaS solutions.
- Experience with distribution is ideal.
- Knowledge of finance essential.
Communication:
- Ability to work effectively in a team environment.
- Exceptional customer service, communication and interpersonal skills, both written and verbal
- Collaborative with a courteous and professional attitude
Skills:
- Self-motivated
- Passionate about helping others
- Commercially minded with the ability to build and maintain strong relationships with a problem-solving attitude
- Ability to learn new technologies and explain these to customers
- Clear and empathetic communication
- Proven track record of managing escalations from customers and delivering resolutions
- Exceptional time management abilities to efficiently manage a demanding workload
- Strong IT proficiency, including expertise with common software applications.
What we offer:
- A competitive salary depending upon experience
- Competitive annual leave that includes an entitlement to an extra day’s holiday for each calendar six-month period completed with no sick leave.
- Access to our Employee Assistance Programme – offering a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.
- Pension scheme: eligible to join the company pension scheme 3 months after your start date with matched contributions up to 3%.
- Death in Service: you will be enrolled in our Company Death in Service Scheme (unless you wish to opt out) – the cover is for 4 times your salary.
- Private Health Insurance – you are able to join our Company Health Scheme upon commencement of employment
- A friendly and collaborative work culture, with regular social events
- A chance to work with some of the most talented and innovative people in the industry
- A continuous learning and development program, with opportunities to grow your skills and career
Diversity and Inclusion: Tecman is committed to promoting equality of opportunity for all employees and job applicants. We aim to create a working environment in which all individuals can make the best use of their skills and can express and develop their potential, from the moment they are hired and throughout their career, by offering a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively to the business, free from discrimination or harassment. We are passionate about our employee’s development, and we value potential and a growth mindset as much as experience and expertise and we therefore encourage you to apply, even if you feel you don’t meet all of the requirements of the role as mentorship, coaching, development and support will be provided.
You must have the legal right to live and work in the United Kingdom.
Contact Detail:
Technology Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and its applications in customer engagement. Understanding how this tool can enhance customer relationships will give you an edge during discussions.
✨Tip Number 2
Showcase your experience in managing customer expectations and resolving escalations. Prepare examples of past situations where you successfully navigated challenges to maintain customer satisfaction.
✨Tip Number 3
Highlight your ability to build strong relationships by preparing anecdotes that demonstrate your interpersonal skills. Being personable and approachable is key in a customer-facing role.
✨Tip Number 4
Research the company’s culture and values, especially their commitment to being a Great Place to Work®. Aligning your personal values with theirs can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Customer Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with Microsoft Dynamics and customer-facing roles. Use specific examples that demonstrate your ability to manage relationships and deliver SaaS solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and how your skills align with the company's goals. Mention your understanding of their business model and how you can contribute to their success.
Showcase Communication Skills: Since exceptional communication is key for this role, ensure your application reflects your written communication skills. Use clear and concise language, and consider including examples of how you've successfully managed customer expectations in the past.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving attitude by providing examples of challenges you've faced in previous roles and how you resolved them. This will show your potential employer that you can handle escalations and deliver resolutions effectively.
How to prepare for a job interview at Technology Management Ltd
✨Know Your Microsoft Dynamics
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and Business Central. Be prepared to discuss how you've used these tools in previous roles, as this will show your familiarity with the software that is crucial for the position.
✨Demonstrate Your Customer-Centric Approach
Since the role focuses heavily on customer engagement, think of specific examples where you've successfully built and maintained relationships with clients. Highlight your communication skills and how you've handled customer escalations in the past.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you've identified issues and implemented solutions. This could involve managing customer expectations or finding ways to improve service delivery, which are key aspects of the role.
✨Emphasise Your Teamwork and Collaboration
The company values a collaborative work culture, so be ready to share experiences where you've worked effectively within a team. Discuss how you contribute to a positive team environment and support your colleagues.
