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- Tasks: Be the go-to person for customers, managing bookings and ensuring smooth service.
- Company: Join a dynamic team in the automotive industry in Ashford, Kent.
- Benefits: Earn up to £30,000 with OTE of £33,000 and enjoy hybrid work options.
- Why this job: Experience variety daily while helping customers and growing your career.
- Qualifications: Previous customer service or admin experience, strong communication skills, and attention to detail required.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Administrator Required in Ashford, Kent! Basic Salary up to £30,000 OTE’s £33,000 Monday – Friday 08:00am – 17:00pm or 07:00am – 16:30pm. 1 in 3 Saturday mornings. Hybrid Position – Service Advisor & Service Admin. No two days are the same! Are you a proactive and customer-focused professional with a passion for the automotive industry? We are seeking a dedicated Customer Service Administrator to join our team in Ashford, Kent. This dynamic role combines service advisor responsibilities with essential administrative duties such as invoicing, ensuring that no two days are the same! About the Role As a Customer Service Administrator, you will be the key point of contact for our customers, ensuring exceptional service from booking to invoicing. You will liaise with the service team, manage customer enquiries, and handle administrative tasks to keep operations running smoothly. Key Responsibilities in this Service Administrator role: Greet customers and manage service bookings, ensuring a seamless process. Handle enquiries, providing clear updates on service progress and costs. Coordinate with technicians and the service team to ensure timely job completion. Process invoices accurately and handle related administration tasks. Maintain high levels of customer satisfaction by resolving any concerns promptly.The previous Service Administrator will have: Previous experience in a service advisor or customer service/admin role, preferably in the automotive industry. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Attention to detail, particularly when handling invoices and documentation. Proficiency with computer systems and software.The benefits within the Service Administrator role include: Competitive basic salary up to £30,000 with OTE £33,000. A varied role offering both customer interaction and administrative duties. Regular working hours with structured Saturdays on a rota. Opportunities for training and career progression within the automotive industry. A friendly and supportive team environment.If this Service Administrator interests, you and you would like to know more about it or Senior Service Advisor, Customer Service Advisor and other Automotive Jobs in Kent please contact Lee Squire at Perfect Placement. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please get in touch with us today
Customer Service Administrator employer: Perfect Placement
Contact Detail:
Perfect Placement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the automotive industry and its terminology. This will help you communicate effectively with both customers and technicians, showcasing your passion for the field.
✨Tip Number 2
Highlight your organizational skills by preparing examples of how you've managed multiple tasks in previous roles. Being able to demonstrate your multitasking abilities will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer inquiries and resolving concerns effectively during the interview.
✨Tip Number 4
Research the company and its values. Understanding their approach to customer service will allow you to align your answers with their expectations, making you a more attractive candidate.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles, especially within the automotive industry. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive sector. Mention specific examples of how you've successfully managed customer inquiries or administrative tasks in the past.
Highlight Key Skills: Emphasize your organizational skills, attention to detail, and ability to multitask. Provide examples of how these skills have helped you in previous roles, particularly in managing service bookings or processing invoices.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work as a Customer Service Administrator. Mention why you are drawn to this position and how you can contribute to maintaining high levels of customer satisfaction.
How to prepare for a job interview at Perfect Placement
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous roles where you went above and beyond to help a customer, especially in the automotive industry.
✨Demonstrate Organizational Skills
Since the role involves multitasking and managing various administrative duties, be prepared to discuss how you prioritize tasks. You could mention tools or methods you use to stay organized and ensure smooth operations.
✨Highlight Communication Abilities
Effective communication is key in this role. Be ready to showcase your interpersonal skills by discussing how you handle customer inquiries and coordinate with team members. Role-playing a scenario could also impress the interviewers.
✨Prepare for Technical Questions
Familiarize yourself with common software and systems used in customer service and invoicing. Be prepared to discuss your proficiency with these tools and how they can help streamline processes in the role.
