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For Companies At a Glance
- Tasks: Engage customers, provide styling advice, and ensure an exceptional shopping experience.
- Company: Moss is a sustainable menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, bonuses, gym memberships, and ongoing development opportunities.
- Why this job: Be a brand ambassador in a collaborative environment that values creativity and customer satisfaction.
- Qualifications: Basic product knowledge and strong communication skills are essential; personal style matters too!
- Other info: Join a team that celebrates personal milestones and promotes eco-friendly travel.
The predicted salary is between 21600 - 36000 £ per year.
Job Description
About Us :
24 Hours
Location : Cannock
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role :
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring t…
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Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's core values and behavioural competencies. Understanding these will help you align your responses during interviews, showcasing how you embody their principles in your work.
✨Tip Number 2
Research the latest trends in menswear and customer service excellence. Being knowledgeable about current styles and customer expectations will allow you to engage confidently with customers and demonstrate your passion for the brand.
✨Tip Number 3
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable in delivering bespoke advice and enhancing the customer experience.
✨Tip Number 4
Network with current or former employees of Moss on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Moss's vision and values. Highlight how your personal style and presentation align with their aesthetic in your application.
Showcase Customer Service Skills: Emphasise your experience in delivering exceptional customer service. Provide specific examples of how you've engaged with customers and exceeded their expectations in previous roles.
Demonstrate Product Knowledge: Mention any relevant product knowledge you possess, especially related to menswear or retail. This could include familiarity with tailoring, alterations, or bespoke services that Moss offers.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key responsibilities and skills outlined in the job description. Use keywords from the listing to ensure your application stands out.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, your ability to provide exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, highlighting your communication skills and dedication to creating a positive experience.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services, including Hire, Custom Made, and Retail. Being able to discuss these confidently during the interview will show your enthusiasm for the brand and your readiness to assist customers effectively.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and agility. Be prepared to discuss how you embody these values in your work. Share specific instances where you've worked well in a team or adapted to challenges, demonstrating your alignment with the company's culture.
✨Prepare Questions for Your Interviewers
Engage your interviewers by preparing thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you assess if Moss is the right fit for you. Ask about their expectations for the Sales Associate role or how they measure success.
