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- Tasks: Support customers by processing requests and handling financial transactions.
- Company: Join AJ Bell, a fast-growing investment platform with over 593,000 satisfied customers.
- Benefits: Enjoy a starting salary of £24,720, generous holidays, casual dress, and on-site gym access.
- Why this job: Gain valuable experience in financial services while working in a friendly, team-oriented environment.
- Qualifications: 5 GCSEs including Maths and English; customer service experience preferred.
- Other info: Fixed-term role ideal for those seeking their first step into the industry.
The predicted salary is between 19776 - 19776 £ per year.
As we approach one of our busiest periods we're keen to hire extra support across our Property Administration teams on a fixed term basis. Whether you're only able to commit for 3 months or looking for that first step to gain experience in the financial services, we've got some great opportunities!
The purpose of the role is to provide support for our customers across our award winning product range. Working in our Exchange Quay, Manchester office, day to day responsibilities include:
- Processing customer requests
- Handling financial transactions
- Producing letters and emails
- Working efficiently with our internal systems and maintaining accurate records on our databases
- Resolving customer queries via phone and email
Knowledge & Experience:
- You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
- Experience in a customer-focused environment.
- A strong commitment and ability to deliver excellent customer service.
- Excellent attention to detail.
- Proficient numerical skills.
- Strong communication skills, both written and verbal.
- Competent IT skills, including Word, Excel and Outlook.
- Ability to work to deadlines and under pressure, at times unsupervised.
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 593,000 customers using our award-winning platform propositions to manage assets totalling more than £90.4 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.
What we offer:
- Starting salary of £24,720 (pro rata)
- Generous holiday allowance plus bank holidays
- Casual dress code
- On-site gym and personal trainer led classes
- Paid volunteering opportunities
- Free social events and more
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Contact Detail:
Aj Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Administrator - AJ Bell
✨Tip Number 1
Familiarise yourself with AJ Bell's products and services. Understanding their award-winning offerings will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves resolving customer queries, demonstrating your ability to handle customer interactions effectively can set you apart from other candidates.
✨Tip Number 3
Practice your numerical skills. Given that the position requires handling financial transactions, being comfortable with numbers will be crucial. Consider doing some quick maths exercises to boost your confidence.
✨Tip Number 4
Prepare for a fast-paced environment. The job description mentions working under pressure and meeting deadlines, so think of examples from your past experiences where you've successfully managed similar situations.
We think you need these skills to ace Property Administrator - AJ Bell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. Emphasise your GCSEs, particularly in Maths and English, as well as any IT skills you possess.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as attention to detail and communication skills.
Showcase Relevant Experience: If you have previous experience in a customer-focused environment, be sure to detail this in your application. Use examples to demonstrate how you've successfully handled customer queries or financial transactions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Property Administrator role.
How to prepare for a job interview at Aj Bell
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer support, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved customer queries or improved their experience.
✨Demonstrate Attention to Detail
With responsibilities like processing financial transactions and maintaining accurate records, it's crucial to show that you have a keen eye for detail. Prepare to discuss how you've ensured accuracy in your past roles.
✨Familiarise Yourself with Financial Terminology
Even if you're new to the financial services sector, having a basic understanding of relevant terminology can set you apart. Brush up on common terms related to property administration and financial transactions before the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing tight deadlines. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
