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For Companies At a Glance
- Tasks: Manage and optimise the charity's CRM system using Microsoft Dynamics 365.
- Company: Join a forward-thinking UK-based charity focused on digital transformation.
- Benefits: Enjoy 100% remote work with optional monthly office meet-ups in London.
- Why this job: Make a real impact while working in a supportive, people-first culture.
- Qualifications: Experience with Dynamics 365, Power Platform, and a passion for user adoption required.
- Other info: Ideal for those looking to influence change in a not-for-profit environment.
The predicted salary is between 42000 - 58000 £ per year.
Location: Remote (UK-based) – London
Salary: £50,000 per annum
Working Model: 100% remote | Optional office meet-up 1x per month
Overview
A fantastic opportunity has arisen for an experienced CRM Systems Manager with strong Dynamics 365 (CE/CRM) and Power Platform experience to take full ownership of a critical CRM system for a forward-thinking UK-based charity. This is a strategic role for a systems expert who is passionate about driving user adoption, optimising platform use, and influencing digital transformation. The role is fully remote, with the option to attend monthly meet-ups at the organisation’s office in London.
Key Responsibilities
- Act as the D365 CE Product Owner and subject matter expert for the charity’s CRM and portal, overseeing day-to-day functionality and long-term improvements.
- Lead on basic configuration, testing, user support, and Power Platform enhancements (Power Automate, Power Apps).
- Collaborate cross-functionally to increase adoption and embed the CRM system across departments.
- Manage third-party supplier relationships, system licences, and support contracts.
- Shape and implement the CRM strategy, ensuring alignment with the charity’s digital and operational objectives.
- Oversee data integrity, compliance (including GDPR), and user training.
- Support portal integrations and contribute to ongoing system development initiatives.
Ideal Candidate Profile
- Proven experience with Microsoft Dynamics 365 CRM (CE) as a systems owner, administrator, or functional consultant.
- Good understanding of web/portal integrations (e.g. Umbraco, or similar platforms).
- Hands-on experience with Power Platform – Power Automate, Power Apps.
- Strong background in requirements gathering, basic configuration, testing, and user support.
- Ability to influence stakeholders, drive adoption and lead on CRM optimisation strategies.
- Experience within not-for-profit, membership, or service-based organisations would be advantageous.
- Strong working knowledge of GDPR, InfoSec, and Office 365 architecture.
- Empathetic, proactive, and collaborative – comfortable operating autonomously and within a small digital team.
Why Apply?
- Join a respected national charity with a genuine people-first approach.
- Play a pivotal role in shaping their CRM system and digital future.
- Enjoy a flexible, remote-first working culture with meaningful work and a flat structure.
- Excellent work-life balance and supportive leadership team.
If you are interested, please send your CV to – lucy.elliott@conspicuous.com
CRM Systems Manager (Microsoft Dynamics 365) employer: Conspicuous
Contact Detail:
Conspicuous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Systems Manager (Microsoft Dynamics 365)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and the Power Platform. Make sure you can confidently discuss your experience with these tools, as they are crucial for the role. Consider exploring online resources or forums to deepen your understanding.
✨Tip Number 2
Network with professionals in the charity sector who use CRM systems. Engaging with others in similar roles can provide insights into best practices and challenges, which will help you demonstrate your knowledge during interviews.
✨Tip Number 3
Prepare to discuss how you've driven user adoption and optimised CRM systems in previous roles. Think of specific examples where your actions led to measurable improvements, as this will showcase your impact and expertise.
✨Tip Number 4
Research the charity's mission and values thoroughly. Understanding their goals will allow you to tailor your discussions around how your skills can directly contribute to their objectives, making you a more appealing candidate.
We think you need these skills to ace CRM Systems Manager (Microsoft Dynamics 365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 and the Power Platform. Use specific examples that demonstrate your skills in CRM management, user support, and system optimisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation and your understanding of the charity sector. Mention how your background aligns with the responsibilities of the CRM Systems Manager role.
Highlight Relevant Experience: In your application, emphasise any previous roles where you acted as a systems owner or administrator. Discuss your experience with web/portal integrations and how you've driven user adoption in past positions.
Showcase Soft Skills: Since the role requires collaboration and stakeholder influence, include examples of how you've worked effectively in teams and led initiatives. Highlight your empathetic and proactive approach to problem-solving.
How to prepare for a job interview at Conspicuous
✨Showcase Your CRM Expertise
Be prepared to discuss your hands-on experience with Microsoft Dynamics 365. Highlight specific projects where you've acted as a systems owner or administrator, and be ready to explain how you optimised the platform for user adoption.
✨Demonstrate Your Collaborative Skills
Since the role involves cross-functional collaboration, think of examples where you've successfully worked with different teams. Share how you influenced stakeholders and drove adoption of new systems or processes.
✨Understand the Charity's Mission
Research the charity's goals and values before the interview. Showing that you understand their mission will help you articulate how your skills can contribute to their digital transformation and CRM strategy.
✨Prepare for Technical Questions
Expect questions about Power Platform tools like Power Automate and Power Apps. Brush up on your technical knowledge and be ready to discuss how you've used these tools to enhance CRM functionality in previous roles.
