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For Companies At a Glance
- Tasks: Greet guests, manage seating, and ensure a welcoming atmosphere.
- Company: Join Glory Days Grill, an award-winning family restaurant and sports bar.
- Benefits: Earn competitive pay, enjoy a fun work environment, and develop teamwork skills.
- Why this job: Be the first impression for guests and contribute to a vibrant dining experience.
- Qualifications: Must be 16 or older with a friendly attitude and willingness to learn.
- Other info: Fast-paced environment; teamwork is key to success.
The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of Glory Days Grill by their exchange with the host. As guests arrive, the host assesses the dining room and, if an accommodating table is available, escorts the guests to the dining room. Upon returning to the station, hostesses also make any necessary changes to the dining room seating chart.
ESSENTIAL JOB FUNCTIONS
Hosts must be 16 or older and meet the local requirements for working in a food service establishment that serves alcohol.
PAY
Hosts will earn at least minimum wage pay. Virginia $12 an hour and Maryland $15 an hour. A certain amount of preparation and maintenance will also be required. Management will inform employees of these duties during the training period.
RELATIONSHIPS
The hostess is a personal representation of the service and overall hospitality of the staff of the restaurant. While guests are waiting to be seated or waiting for take-out orders to be ready, it is the job of the hostess to ensure that the guests are made comfortable and kept informed of the status of their orders or wait times. Hosts should be comfortable and at ease with guests in an efficient, friendly, and polite manner. The quality of service is very much a part of the atmosphere and experience of Glory Days Grill. Guests are our number one priority. The key to our operation’s success is teamwork. Help out when necessary and do not be afraid to ask for help if you are busy. Because we take pride in our operation, we ask that hosts monitor the quality and appearance of our products. Hosting staff is asked to notify a manager at once if things are not up to our standards or if any equipment is not functioning properly.
DUTIES/RESPONSIBILITIES
- Quantity of Work: Maintains quality standards of products and procedures while working quickly, efficiently, and productively through the shift. Looks for work to do when time permits.
- Job Knowledge: Job behavior indicates a thorough knowledge of food standards, job procedures, and equipment use. Keeps current with procedural changes.
- Teamwork, Attitude & Initiative: Helps other staff members provide guest service. Personally offers to help when time permits. Always a team player: Works to create a harmonious work environment. Performs any task as specifically assigned by management. Train new employees and managers-in-training as requested by management.
- Cost Management: Uses company assets in the most efficient manner. Avoids/minimises waste and breakage.
- Sanitation: Consistently washes hands and restrains hair. Works in a neat, clean, and orderly manner. Practices food safety standards at all times. Assists in the sanitation and organization of all storage areas and workstations.
- Side work: Completes assigned side work in a timely manner. Sets up and breaks down assigned station per standard. Completes assigned projects from management.
- Dependability & Punctuality/Attendance: Comes to work on time as scheduled. Minimal absenteeism. When absent, informs management in a timely manner. Attends scheduled meetings.
- Personal Conduct & Appearance: Comes to work in a proper, clean uniform. Maintains appropriate grooming and hygiene standards. Follows standards of conduct, and all procedures, systems, and rules communicated by management.
- Safety: Works carefully and safely. Helps others work safely by being alert to and taking action regarding safety hazards (such as spills). Uses equipment safely.
Glory Days Grill restaurants are a busy, fast-paced, and active work environment. In a normal restaurant environment, and in particular Glory Days Grill, there may be physical discomfort due to temperature and noise.
Contact Detail:
Glory Days Grill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Familiarise yourself with the restaurant's menu and services. Knowing the offerings inside out will help you engage with guests confidently and answer any questions they may have, making a great first impression.
✨Tip Number 2
Practice your greeting and seating techniques. A warm, friendly welcome can set the tone for the entire dining experience, so rehearse how you would greet guests and guide them to their tables.
✨Tip Number 3
Showcase your teamwork skills. During the interview or any interactions, highlight examples of how you've worked well in a team before, as this role heavily relies on collaboration with other staff members.
✨Tip Number 4
Demonstrate your ability to handle busy situations. Share experiences where you've successfully managed stress or high-pressure environments, as this will show that you're ready for the fast-paced nature of Glory Days Grill.
We think you need these skills to ace Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a hostess at Glory Days Grill. Familiarise yourself with the importance of first impressions and how your role contributes to the overall guest experience.
Tailor Your CV: Highlight any previous experience in customer service or hospitality. Emphasise skills such as communication, teamwork, and efficiency, which are crucial for a hostess position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the restaurant. Mention why you want to work at Glory Days Grill specifically and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Glory Days Grill
✨Show Your Hospitality Skills
As a host, your role is all about making guests feel welcome. During the interview, demonstrate your friendly and approachable nature. Share examples of how you've made guests feel comfortable in previous roles or situations.
✨Know the Menu
Familiarise yourself with the restaurant's menu and any special offerings. This knowledge will not only impress the interviewer but also show that you're genuinely interested in the position and the establishment.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Discuss experiences where you collaborated with others to enhance guest experiences or improve service efficiency. This aligns with the restaurant's emphasis on teamwork.
✨Prepare for Fast-Paced Scenarios
Expect questions about how you would handle busy periods or difficult guests. Prepare scenarios where you successfully managed stress or resolved conflicts, showcasing your ability to thrive in a fast-paced environment.
