Customer Service Advisor

Position: Customer Service Advisor
Salary: £22,000 – £28,000 per annum (depending on age) + Benefits
Location: Peterborough
Type: Full-time, Temp to Perm
Hours: 35-40 hours per week (7/8 hours shifts, operates 24/7 – Must be fully flexible)

Benefits:

1. Full-time, permanent role with a competitive salary
2. Comprehensive training and ongoing support to ensure your success
3. Free on-site parking
4. A range of additional company benefits

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have an exciting opportunity for you to join an established company as a Customer Service Advisor in Peterborough.

Our client provides emergency control services in various scenarios, so your communication skills will be key to ensuring smooth interactions.

Key Responsibilities:

1. Delivering a customer-friendly service with a focus on excellent communication and active listening
2. Accurately documenting customer interactions and making detailed reports
3. Using third-party CRM systems to log customer requests and information
4. Ensuring adherence to PCI compliance guidelines and company protocols
5. Managing a variety of tasks and prioritising effectively to meet customer needs
6. Building and maintaining positive relationships with clients, customers, and engineers

Person Specification:

1. Flexibility to work a variety of shifts, including early and late hours, and weekends
2. Strong communication skills and a friendly, approachable manner
3. Attention to detail and a problem-solving mindset
4. Excellent customer service and active listening skills
5. Ability to thrive in a fast-paced and dynamic environment
6. Positive attitude, reliability, and willingness to learn

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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