Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for clients across various channels.
- Company: Join a people-first business that values innovation and personal growth.
- Benefits: Enjoy hybrid working, tailored training, and opportunities for paid certifications.
- Why this job: Be part of a collaborative culture while making a real impact on client relationships.
- Qualifications: Good knowledge of tech, hardware, software, and experience with Windows 10 & 11.
- Other info: Life insurance included and a chance to work in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients.
- Engage with customers via multiple channels (including phone, email, chat and service portal)
- Develop a good understanding of our client base whilst building and maintaining good client relationships
- Configure equipment (laptops, desktops, mobiles) and install new software when required
- Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/laptop hardware, VPN technologies, M365 stack, Azure
- Good working knowledge of tech, hardware, and software
- Hybrid working - 3 days onsite
- Comprehensive, tailored training with opportunities for paid certifications
- Life insurance
2nd Line Technical Support Engineer. employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Technical Support Engineer.
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Windows 10 & 11, Microsoft Exchange Online, and Azure. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. Being able to demonstrate your ability to handle customer queries effectively will be crucial in this role.
✨Tip Number 3
Research StudySmarter and our company culture. Understanding our values around innovation and collaboration will allow you to tailor your conversations and show how you align with our mission.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and training opportunities. This shows your interest in personal growth and helps you gauge if the company is the right fit for you.
We think you need these skills to ace 2nd Line Technical Support Engineer.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise your familiarity with Windows 10 & 11, Microsoft Exchange Online, and other technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues or built strong client relationships in the past.
Showcase Your Technical Skills: In your application, clearly outline your technical skills related to hardware and software. Include any certifications or training you've completed that are relevant to the role, especially those related to M365 stack and Azure.
Prepare for Potential Questions: Think about common interview questions for technical support roles. Be ready to discuss your troubleshooting process, how you handle difficult customers, and your experience with configuring equipment and installing software.
How to prepare for a job interview at Peaple Talent
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Windows 10 & 11, Microsoft Exchange Online, and Active Directory. Be prepared to discuss your experience with troubleshooting hardware and software issues, as well as any relevant certifications you may have.
✨Demonstrate Customer Service Skills
Since the role involves engaging with clients through various channels, highlight your previous customer service experiences. Share examples of how you've successfully resolved customer issues and built strong relationships.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to troubleshoot a technical issue or manage a difficult customer interaction, and be ready to explain your thought process.
✨Emphasise Adaptability and Teamwork
This position values collaboration and personal growth. Be sure to convey your ability to work well in a team and adapt to changing environments, especially in a hybrid working model. Share examples of how you've contributed to team success in the past.
