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- Tasks: Create and manage customer communications for Saga Insurance.
- Company: Saga is a leading provider of insurance services, dedicated to serving the over 50s market.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for travel.
- Why this job: Join a dynamic team focused on impactful communication and customer satisfaction.
- Qualifications: No specific qualifications required; enthusiasm and strong communication skills are key.
- Other info: Monthly travel to London or Folkestone offices is part of the role.
The predicted salary is between 25000 - 28000 £ per year.
Salary: £25,000 to £28,000 depending on experience
Type: Permanent
Location: Hybrid (Folkestone/London)
Monthly travel will be involved to our offices in either London or Folkestone.
Here at Saga, we are looking for a Customer Communications Executive. The Customer Communication Executive is responsible for the production and fulfilment of all Saga Insurance transactional customer communications.
Customer Communications Executive employer: Saga Group Limited
Contact Detail:
Saga Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Executive
✨Tip Number 1
Familiarise yourself with Saga's brand voice and communication style. Understanding how they engage with customers will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Saga, especially those in customer communications roles. They can provide valuable insights into the company culture and expectations for the position.
✨Tip Number 3
Prepare to discuss specific examples of your previous experience in customer communications. Highlight any successful campaigns or projects you've worked on that demonstrate your skills and impact.
✨Tip Number 4
Stay updated on industry trends in customer communications and insurance. Being knowledgeable about current practices will show your enthusiasm and commitment to the role during your interactions with us.
We think you need these skills to ace Customer Communications Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Communications Executive. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in customer communications or similar roles. Use specific examples that demonstrate your ability to handle transactional customer communications effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer communication. Mention why you want to work for Saga and how your skills can contribute to their goals.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Saga Group Limited
✨Know the Company Inside Out
Before your interview, make sure you research Saga thoroughly. Understand their values, mission, and the specific services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Communications Executive, strong communication skills are essential. Prepare examples of how you've effectively communicated with customers in the past, whether through written correspondence or verbal interactions.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Think about potential challenges you might face in the role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
