Head of Commercial Services

Are you a dynamic commercial leader with a passion for customer experience and revenue growth? Do you have the vision and drive to transform unique spaces into vibrant, high-performing destinations? If so, Capel Manor College invites you to lead its diverse commercial portfolio as our new Head of Commercial Services.

As the Head of Commercial Services, you will lead the strategic and operational development of Capel Manor’s public-facing commercial activity. From beautiful visitor attractions and events to hospitality, retail, and venue hire, you’ll be responsible for shaping an ambitious, high-quality offer that delights guests, supports learners, and drives income.

You will design and implement a bold, customer-focused commercial strategy that maximises the value of our unique estate, deepens community and visitor engagement, and aligns with our educational mission.

The post holder will be responsible for delivering a high-impact commercial strategy focused on revenue growth and experience excellence. They will be leading a cross-functional team across events, visitor attractions, retail, and hospitality. The post holder will help grow audience engagement and brand reach through data-led marketing and strategic events. They will be responsible for working with internal and external partners to create synergy between commercial and educational objectives and driving performance, quality, and profitability across all commercial services. The post holder will champion a culture of service excellence across every guest touchpoint.

The ideal candidate will have a proven track record in strategic and operational leadership within commercial services — ideally in visitor attractions, education, hospitality, or cultural sector. They will have experience managing income-generating activities and achieving commercial growth. The candidate will have strong business acumen and the ability to identify and deliver new income opportunities and hold inspirational leadership skills and the ability to develop a high-performing, customer-focused team.

Over the last 50 years, Capel Manor College has helped thousands of school leavers and adults achieve their dream of working with animals, plants and the environment. As London’s environmental college, the College plays a vital role in the green agenda for the capital, equipping the next generation of land-based sector workers with the skills and knowledge needed to preserve and protect London’s wildlife, national parks and green spaces.

Capel Manor College offers excellent staff benefits. These include generous annual leave, access to a defined pension scheme, retail and leisure discounts and access to an online GP.

At Capel Manor College, we are dedicated to creating and promoting an equal, diverse, and inclusive workforce that empowers all employees to reach their full potential. We strive for a truly representative workforce and welcome applications from all sections of the community.

Additionally, we are firmly committed to safeguarding and promoting the welfare and safety of our students. We expect all staff members to share and uphold this commitment.

Please note that the College does not have a sponsorship licence. We are therefore unable to consider applicants who do not have the right to work in the UK. We reserve the right to close a position once sufficient suitable applications have been received to form a short list. Early application is therefore encouraged.