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- Tasks: Manage client accounts, focusing on retention and growth in the EdTech sector.
- Company: Join a leading CPD provider transforming education with innovative software and resources.
- Benefits: Enjoy hybrid working, a competitive salary, bonuses, and extensive holiday options.
- Why this job: Be part of a mission-driven team improving educational outcomes while developing your career.
- Qualifications: Experience in SaaS and account management is preferred; strong communication skills are essential.
- Other info: Opportunities for professional development and a supportive team culture await you!
The predicted salary is between 30000 - 35000 £ per year.
Are you passionate about EdTech? A great relationship builder? Proactive, collaborative, and commercially aware? This might be the role for you!
The company is a CPD provider that offers thousands of expert guidance articles, policies, and templates – plus market-leading online appraisal software – fully integrated with the world’s largest CPD library for educators, all on one platform. They provide senior leaders of schools, nurseries, and multi-academy trusts with everything they need to understand the latest government changes, make informed decisions, take immediate action, and showcase their progress in one seamless information flow.
In short, they help nurseries and schools to achieve compliance, reduce workload, and empower staff all on one platform. They provide the tools, knowledge, and confidence to transform children's lives, helping nurseries, schools, and trusts reduce staff workload, operate more efficiently, and focus on what matters most in education – driving up standards and improving outcomes.
They have three business divisions:
- Professional Development: Access the world’s largest CPD library for educators. Meet your statutory training requirements and raise standards with expert-led courses, webinars, podcasts, and parent guides.
- People Development: The complete online platform for people development. Put people at the heart of your school improvement strategy by linking appraisals and professional development. Streamline your entire appraisal process.
- Compliance Management: Simplify and automate policy compliance. Eliminate the spreadsheets and make manual record-keeping a thing of the past with Policy Manager – our all-in-one policy management tool.
The role involves joining the Account Management team and being responsible for maximising and developing the company’s multi-membership client base. You’ll manage a portfolio of clients, some of whom have significant growth potential. Your core focuses will be on client retention and account growth.
Day to day includes:
- Be the key commercial contact for a defined portfolio of accounts.
- Be responsible for renewing existing clients’ subscriptions as early as possible and growing the revenue at the earliest opportunity.
- Take control and ownership of your territory to map and target these organisations strategically.
- Rigorously record account and opportunity data in HubSpot for successful opportunity mapping.
- Build relationships at all levels through proactive and regular contact.
- Effectively manage each client’s usage of their current system.
- Meet with decision-makers to identify and develop needs for our product.
- Be creative in finding ways to overcome sales barriers.
- Utilise market knowledge to strategically position yourself against competitors.
- Analyse opportunities to understand threats or barriers.
- Drive successful contract negotiations.
- Coordinate and prepare meetings and demonstrations.
- Attend relevant trade events to help build the brand and expand the network.
- Work with other Account Managers to collaborate effectively.
This is an excellent opportunity for an individual familiar with the education landscape who is seeking a chance to join a reputable EdTech brand, offering career growth and professional development.
The company offers excellent internal training functions that provide sessions on:
- Customer experience best practice
- Sales and negotiation skills
- Management development
- Soft skills training
To be successful, you will:
- Have experience working within a SaaS business for more than 1 full year.
- Have experience in executing against KPIs.
- Have an outstanding ability to listen.
- Be proficient in using CRM and business applications.
- Convey information and ideas clearly.
- Be numerate and analytical.
- Be a self-starter who is motivated and driven to succeed.
- Be extremely organised and efficient.
- Have a thirst for knowledge.
- Be confident in learning from experience.
- Be assertive with natural confidence and tenacity.
- Be proactive, collaborative, and commercially aware.
Apply! If you’re a super-driven education professional, looking to take the next step in your career, apply now!
Education Account Manager employer: Connecting Education
Contact Detail:
Connecting Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in EdTech and the specific challenges faced by schools and nurseries. This knowledge will help you engage in meaningful conversations with potential clients and demonstrate your understanding of their needs.
✨Tip Number 2
Network with professionals in the education sector, especially those involved in CPD and compliance management. Attend relevant events or webinars to build relationships and gain insights that could be beneficial during your interviews.
✨Tip Number 3
Showcase your ability to analyse data and forecast sales by preparing examples of how you've successfully managed client accounts in the past. Be ready to discuss specific metrics and outcomes that highlight your impact on client retention and growth.
✨Tip Number 4
Prepare to discuss your approach to upselling and cross-selling in a SaaS environment. Think of creative strategies you've used to identify client needs and how you can apply these techniques to the role at StudySmarter.
We think you need these skills to ace Education Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS and account management. Emphasise your ability to meet KPIs and your understanding of the education landscape, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for EdTech and your proactive approach to client management. Use specific examples from your past experiences that demonstrate your relationship-building skills and commercial awareness.
Showcase Your Analytical Skills: Since the role requires managing a sales pipeline and forecasting revenue, include examples of how you've used data to make informed business decisions in previous roles. This will show your numeracy and analytical capabilities.
Highlight Your Communication Skills: The job involves conveying information clearly and effectively. Provide examples of how you've successfully communicated with clients or stakeholders in the past, whether through presentations, meetings, or written correspondence.
How to prepare for a job interview at Connecting Education
✨Know Your EdTech
Familiarise yourself with the latest trends and challenges in the EdTech sector. Understand how the company's products can help schools and nurseries achieve compliance and improve outcomes. This knowledge will allow you to speak confidently about how you can contribute to their mission.
✨Demonstrate Relationship Building Skills
Prepare examples of how you've successfully built and maintained relationships with clients in previous roles. Highlight your proactive approach and ability to adapt your communication style to different stakeholders, as this is crucial for an Education Account Manager.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used data to drive decisions in past roles. The company values a numerate and analytical mindset, so prepare to explain how you've managed pipelines, forecasted revenue, or identified upsell opportunities based on client usage.
✨Prepare for Scenario Questions
Anticipate questions that ask how you would handle specific situations, such as overcoming objections from sceptical clients or managing a challenging account. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
