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- Tasks: Coordinate pet relocations, manage client communications, and ensure smooth travel arrangements.
- Company: Join a leading pet relocation service with over 20 years of experience and exceptional customer care.
- Benefits: Enjoy a supportive team, company laptop, pension, and performance bonuses.
- Why this job: Make a difference in pets' lives while working in a compassionate, animal-loving environment.
- Qualifications: Strong communication skills, attention to detail, and a love for animals are essential.
- Other info: Office-based role with potential for on-call weekend/evening cover and additional pay.
The predicted salary is between 24000 - 36000 £ per year.
Our client has been relocating pets worldwide for over 20 years, committed to ensuring every pet and their owner receives a safe, smooth, and compassionate relocation experience. Renowned for extremely high standards and exceptional customer care, our client is now seeking a dedicated and animal-loving individual to join our Pet Export team at our Crawley branch.
As an Export Coordinator, you will specialize in the transportation of animals/pets, managing the relocation process of pets travelling from the UK to international destinations. You will act as the main point of contact for clients, guiding them through the process and ensuring a seamless and stress-free journey for their pets.
Position Requirements:- Provide quotations, travel advice, and information to prospective and current clients.
- Plan and coordinate pet relocations from initial enquiry to final delivery.
- Communicate daily with clients via phone and email, offering support and guidance.
- Book flights and prepare the necessary travel documentation.
- Liaise with third parties such as kennels, catteries, and veterinary practices.
- Ensure all travel arrangements meet airline and destination country regulations.
- Maintain accurate records and uphold company standards throughout the relocation process.
- Strong communication skills (verbal and written).
- Excellent organisation and time management abilities.
- High attention to detail and accuracy.
- Ability to stay calm and think clearly under pressure.
- A compassionate, customer-focused mindset.
- Confidence and a reassuring presence when dealing with clients.
- A genuine love for animals (owning pets is a plus).
- Previous experience in pet travel, freight, exports, or customs is advantageous; alternatively, a strong willingness to learn and a proactive attitude are highly valued.
- Office-based customer service experience.
- Competency in Microsoft Word and Outlook (Excel a plus).
- Strong English literacy, spelling, and grammar.
- Monday - Friday, 09:00 - 18:00 / 08:00 - 17:00 (1-hour lunch break).
- 20 days annual leave + 8 bank holidays.
- Company laptop.
- Company pension (after probation).
- Monthly tiered performance-based bonus.
- On-call weekend/evening cover (with additional pay, shared across the team).
- On-call phone provided.
- A supportive, animal-loving team environment.
Export Coordinator employer: Streamline Search
Contact Detail:
Streamline Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Coordinator
✨Tip Number 1
Familiarise yourself with the pet relocation process and regulations. Understanding the specific requirements for transporting animals internationally will not only boost your confidence but also impress potential employers with your proactive approach.
✨Tip Number 2
Network with professionals in the pet travel industry. Attend relevant events or join online forums to connect with others who share your passion for animals and can provide insights into the role of an Export Coordinator.
✨Tip Number 3
Showcase your customer service skills during any interactions. Since this role involves a lot of client communication, demonstrating your ability to handle inquiries with empathy and professionalism can set you apart from other candidates.
✨Tip Number 4
Highlight your organisational skills by discussing any relevant experiences where you managed multiple tasks or projects. This will reassure employers that you can handle the complexities of coordinating pet relocations effectively.
We think you need these skills to ace Export Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pet travel, customer service, or logistics. Emphasise any skills that align with the job description, such as strong communication and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and your understanding of the relocation process. Mention specific experiences that demonstrate your ability to handle client communications and manage logistics effectively.
Highlight Relevant Skills: In your application, focus on skills like attention to detail, time management, and the ability to remain calm under pressure. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for spelling and grammar errors. A polished application reflects your strong English literacy and attention to detail, which are crucial for this role.
How to prepare for a job interview at Streamline Search
✨Show Your Passion for Animals
Make sure to express your genuine love for animals during the interview. Share any personal experiences you have with pets, as this will resonate well with the company's mission of providing compassionate relocation services.
✨Demonstrate Strong Communication Skills
Since the role involves daily communication with clients, highlight your verbal and written communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in customer service settings.
✨Highlight Your Organisational Abilities
The Export Coordinator position requires excellent organisation and time management. Be ready to discuss how you prioritise tasks and manage multiple responsibilities, especially under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle stressful situations. Think of scenarios where you had to stay calm and think clearly, and be prepared to share those experiences.
