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- Tasks: Help customers with Benefits and Council Tax queries in a busy environment.
- Company: Join Sandwell Council, dedicated to serving the community and improving lives.
- Benefits: Earn £13.69 per hour with potential for extension and a supportive team.
- Why this job: Make a real impact while gaining valuable experience in public service.
- Qualifications: Experience in Revenues & Benefits is essential; training provided for specific systems.
- Other info: Temporary role with a chance to extend; start ASAP!
Are you an experienced Customer Service advisor with experience in Revenues & Benefits? JO Recruitment are recruiting on behalf of Sandwell Council to recruit Customer Service Advisors to work in the Benefits & Council Tax team based onsite only in Oldbury.
Assignment Length: 3 months initially, with strong potential for extension. Rate: £13.69ph PAYE for a 37 hour working week Monday to Friday, 08:45am to 5pm.
We are seeking experienced Revenues and Benefits staff ideally with NEC/IWorld experience to join the R&B team working in a busy front facing environment within the borough of Sandwell. You will be responsible for giving Benefits and Council Tax advice and signposting our customer base to utilise our electronic and telephone contact streams.
The role will include dealing with customer enquiries face to face, via electronic communication and telephone. Experience within a revenues and benefits environment is essential; however, Sandwell Council Tax reduction scheme overview training will be provided.
A Basic DBS is required for this role. Please forward updated CV for immediate consideration. To start ASAP on an ongoing basis.
Revenues & Benefits Advisor employer: JoRecruitment Limited
Contact Detail:
JoRecruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues & Benefits Advisor
✨Tip Number 1
Familiarise yourself with the specific Revenues and Benefits systems used by Sandwell Council, particularly NEC/IWorld. Understanding these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in a face-to-face setting. Since this role involves direct interaction with customers, being able to showcase your ability to handle inquiries effectively will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Sandwell Council if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Prepare for potential interview questions related to handling difficult customer situations. Being ready to discuss your problem-solving strategies will show that you are equipped to manage the challenges of the role effectively.
We think you need these skills to ace Revenues & Benefits Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly in Revenues & Benefits. Include specific examples of your work with NEC/IWorld systems and any relevant training you've received.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to handle customer enquiries and your experience in a busy front-facing environment.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to Revenues & Benefits. Mention any specific achievements or challenges you overcame in these positions to demonstrate your capability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JoRecruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Revenues and Benefits, especially the specifics of the Sandwell Council Tax reduction scheme. Familiarise yourself with NEC/IWorld systems if you can, as this will show your preparedness and understanding of the role.
✨Customer Service Focus
Since this role involves a lot of customer interaction, be ready to discuss your previous customer service experiences. Think of examples where you've successfully resolved issues or provided excellent service, as this will demonstrate your suitability for the position.
✨Practice Common Questions
Prepare for common interview questions related to the public sector and customer service. Questions like 'How would you handle a difficult customer?' or 'What steps would you take to ensure accurate information is provided?' are likely to come up.
✨Show Enthusiasm for the Role
Express genuine interest in working for Sandwell Council and contributing to the community. Highlight why you want to work in the Revenues & Benefits sector and how you can make a positive impact in the team.
