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- Tasks: Greet customers, explain vehicle work, and manage invoicing with top-notch service.
- Company: Join a dynamic team in the automotive industry focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, great benefits, and a supportive work environment.
- Why this job: Perfect for those who love cars and want to make a difference in customer experiences.
- Qualifications: Must have 12 months of Motor Trade Service Advisor experience and a full UK driving license.
- Other info: Work Monday to Friday with occasional Saturday mornings; earn up to £40,000 with bonuses!
The predicted salary is between 17400 - 24600 £ per year.
As a Service Advisor your responsibilities will include:
Meet and Greet Customers.
Explain to customers the work due to be carried out on their vehicle.
Accurate completion of courtesy car insurance paperwork.
Calling customers with progress updates and advise of any work needed.
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out.
Invoice explanation and taking payment.
Quoting, introducing and selling of Service Plans.
Ensuring all Warranty paperwork is correctly completed.
Delivering the highest level of customer service at all times.
12 months Motor Trade Service Advisor experience
Full UK Driving Licence
Desirable Requirements:
Franchised Dealership Experience
Kerridge or Pinnacle Expereince
Basic Salary of GBP29,000
On Target Earnings of GBP40,000 +
Great Benefits Package
Working Hours
Monday to Friday 8am – 6pm
1:2 Saturday Mornings on a Rota
Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the specific services and products offered by our dealership. This knowledge will help you confidently explain the work to customers and sell service plans effectively.
✨Tip Number 2
Practice your communication skills, especially in delivering updates to customers. Clear and friendly communication is key to providing excellent customer service and building trust.
✨Tip Number 3
If you have experience with Kerridge or Pinnacle systems, be prepared to discuss how you've used them in previous roles. Highlighting this experience can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the automotive industry and a commitment to customer satisfaction. Employers value candidates who are passionate about their work and dedicated to providing top-notch service.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Advisor position. Highlight the key responsibilities and requirements, such as customer service skills and motor trade experience, to tailor your application accordingly.
Tailor Your CV: Customize your CV to emphasize relevant experience in the motor trade and any previous roles that involved customer interaction. Include specific examples of how you've delivered excellent customer service in past positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to meet customer needs. Mention your experience with courtesy car insurance paperwork and invoicing, as these are crucial for the role.
Highlight Relevant Skills: In your application, make sure to highlight skills that align with the job description, such as communication, organization, and teamwork. Mention any experience with Kerridge or Pinnacle systems if applicable, as this will strengthen your application.
How to prepare for a job interview at KPI People
✨Show Your Customer Service Skills
As a Service Advisor, delivering exceptional customer service is key. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to meet and exceed customer expectations.
✨Know the Technical Details
Familiarize yourself with common vehicle services and repairs. Being able to explain these processes clearly to customers will show that you have the necessary knowledge and can effectively communicate with both customers and the workshop team.
✨Prepare for Role-Specific Questions
Expect questions related to your experience in the motor trade and your familiarity with systems like Kerridge or Pinnacle. Highlight any relevant experience you have and be ready to discuss how it will benefit the dealership.
✨Demonstrate Team Collaboration
Since the role involves liaising with various departments, emphasize your teamwork skills. Share examples of how you've worked collaboratively with others to achieve a common goal, ensuring smooth operations and excellent service delivery.
