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- Tasks: Lead the front desk team to ensure top-notch guest experiences every day.
- Company: Join a dynamic hospitality company focused on excellence and team satisfaction.
- Benefits: Enjoy a positive work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team that values your contributions and fosters a supportive culture.
- Qualifications: Must have at least one year of supervisory experience in hospitality.
- Other info: Flexibility to work across different locations within the fleet is essential.
The predicted salary is between 28800 - 43200 £ per year.
The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount. QUALIFICATION: Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field preferred. Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy. Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues. Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office. Demonstrates a working knowledge to operate all office equipment. Completion of high school, basic or vocational education equivalency preferred. Working knowledge of US cash handling procedures and foreign exchange required.
Assistant Front Desk Manager employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Desk Manager
✨Tip Number 1
Familiarize yourself with the latest trends in the hospitality industry. Understanding current standards and expectations can help you demonstrate your commitment to exceeding them during interviews.
✨Tip Number 2
Highlight your experience in managing diverse teams and resolving conflicts. Be ready to share specific examples of how you've successfully navigated challenging situations in previous roles.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that illustrate your ability to handle high-pressure situations with discretion and tact. This will resonate well with our focus on guest satisfaction.
✨Tip Number 4
Be open to discussing your flexibility regarding placement throughout the fleet. Emphasizing your adaptability can set you apart, especially in a dynamic work environment like ours.
We think you need these skills to ace Assistant Front Desk Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your front of house supervisory experience in the hospitality industry. Detail specific roles and responsibilities that showcase your ability to manage guest services and lead a team.
Demonstrate Customer Service Skills: In your application, provide examples of how you've effectively dealt with guests, especially in challenging situations. Highlight your skills in problem resolution and your commitment to high-quality service standards.
Showcase Leadership Abilities: Illustrate your leadership qualities by discussing any previous experiences where you trained or developed team members. Mention how you foster a positive working environment and encourage team performance.
Tailor Your Application: Customize your CV and cover letter to reflect the specific qualifications and skills mentioned in the job description. Use keywords from the listing to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in the hospitality industry, especially any supervisory roles. Share specific examples of how you exceeded guest expectations and contributed to a positive team environment.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you effectively resolved guest issues or conflicts within your team. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your ability to handle challenging scenarios.
✨Emphasize Communication Abilities
Since this role requires diplomacy and tact, be ready to talk about your communication style. Provide examples of how you've successfully navigated difficult conversations with both guests and team members.
✨Exhibit Flexibility and Adaptability
The hospitality industry is dynamic, so demonstrate your flexibility in adapting to changing environments. Share experiences where you had to adjust your approach or manage unexpected challenges while maintaining service quality.
