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- Tasks: Be the go-to person for all customer queries and ensure their issues are resolved quickly.
- Company: Join a fantastic client known for exceptional customer service in Nottingham.
- Benefits: Enjoy a full-time, permanent position with a supportive team environment.
- Why this job: Make a real impact by helping customers and building lasting relationships.
- Qualifications: Previous experience in customer service and a passion for helping others is essential.
- Other info: Work 37.5 hours a week in a dynamic office setting.
The predicted salary is between 24000 - 36000 £ per year.
This fantastic client is on the look out for an exceptional Customer Service Agent. They will be accountable for all inbound customer queries ranging from questions about products and services to post sales, product and logistical issues. A high level of emotional intelligence to understand and empathise with customers is essential, as well as being able to demonstrate accountability to give customers confidence that you will own and resolve their issue in a timely manner.
This role is a full time and permanent position in the office in Nottingham working 37.5 hours per week.
Key duties and responsibilities:
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Be accountable for post-sales enquiries, including incorrect products supplied, shipping discrepancies, damaged goods, and product returns
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Process Returns and liaise with procurement to ensure timely resolution of product-related issues
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Handle customer enquiries related to delivery times, shipping delays, order tracking, and other logistical concerns
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Be accountable for incoming technical queries about products purchased
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Be a point of contact for incoming sales product queries
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Investigate and resolve issues promptly and efficiently, providing updates to customers and internal teams as needed.
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Maintain accurate records of all customer communications and queries in the CRM system (salesforce)
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Ensure clear and effective communication with customers ensuring they understand
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Build and maintain strong relationships with customers to promote repeat business and customer satisfaction
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Collaborate with sales, warehousing and procurement to ensure all customer requirements are met and post-sales issues do not impact future sales opportunities
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Manage complaints and escalations to resolution and feed into where customer journeys and workflows can be improved.
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Someone who is passionate about customer service and helping customers as much as they possibly can
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Experience of working in a similar role before
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A can do attitude and great work ethic
Customer Service executive employer: Macildowie Recruitment and Retention
Contact Detail:
Macildowie Recruitment and Retention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service executive
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what you will be supporting will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your emotional intelligence skills. Role-play scenarios where you handle difficult customer interactions, focusing on empathy and accountability. This will prepare you for the types of situations you may encounter in the job.
✨Tip Number 3
Get comfortable with CRM systems, especially Salesforce. If you have experience with similar tools, be ready to discuss how you've used them to manage customer communications and track issues in previous roles.
✨Tip Number 4
Showcase your teamwork skills. Be prepared to share examples of how you've collaborated with other departments to resolve customer issues, as this is a key part of the role and will highlight your ability to work well in a team.
We think you need these skills to ace Customer Service executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Highlight your experience in handling customer queries, resolving issues, and maintaining customer relationships.
Showcase Emotional Intelligence: In your application, emphasize your emotional intelligence and ability to empathize with customers. Provide examples of how you've successfully managed customer concerns in the past.
Highlight Relevant Experience: Make sure to detail any previous roles in customer service or similar positions. Discuss specific situations where you demonstrated accountability and a proactive approach to problem-solving.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the language and requirements mentioned in the job description. Use keywords related to customer service, accountability, and communication to make your application stand out.
How to prepare for a job interview at Macildowie Recruitment and Retention
✨Show Your Emotional Intelligence
During the interview, be prepared to demonstrate your emotional intelligence. Share examples of how you've empathized with customers in the past and resolved their issues. This will show that you understand the importance of connecting with customers on a personal level.
✨Highlight Your Accountability
Make sure to discuss instances where you took ownership of a customer's issue and saw it through to resolution. Employers want to see that you can be accountable and provide confidence to customers that their concerns will be addressed promptly.
✨Familiarize Yourself with CRM Systems
Since maintaining accurate records in a CRM system like Salesforce is crucial for this role, brush up on your knowledge of such systems. If you have experience with Salesforce or similar tools, be ready to talk about it and how it helped you manage customer queries effectively.
✨Prepare for Technical Queries
Expect to answer questions related to technical product inquiries. Review the products and services offered by the company and think about common issues customers might face. Being knowledgeable will help you stand out as a candidate who can handle incoming technical queries confidently.
