IT Data Analyst

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available IT Data Analyst with one of our Financial One of the world’s leading financial institutions, serving individuals, small- and middle-market businesses, large corporations, and governments with a full range of banking, investment management and other financial and risk management products and services based in Bromley. Role: IT Data Analyst Location: Bromley (3 days a week onsite) Duration: 12 Months Salary: Salary: Circa £68k/ Annum The Analyst will work directly with the Service Manager to provide reporting and analysis and support continual improvement, relationship management, incident risk management. Experience and Skills required: Ability to define document existing processes and identify improvement opportunities to optimize automate processes. Experience in Business Analyst and project management. Strong knowledge experience using Excel and Visio knowledge on data visualization analytics and Database Management Experience and working knowledge of service management frameworks such as ITIL, process frameworks such as BPMN 2.0 and analytical tools such as Tableau. SQL knowledge would be advantageous Responsibilities: Produce monthly reporting for the Service Manager to track progress towards objective, evaluate how well our services are performing, identify potential solutions or challenges, review changes and improvements, support risk and compliance activities. Conduct interviews of service teams stakeholders to define document existing processes into standardized service documentation and identify opportunities to optimize automate processes. Detailed incident aged ticket analysis to identify major ticket drivers, trends and service improvement opportunities for the Service Manager Own ad hoc business reporting requests and identify opportunities to enable the business to self-serve based on reporting requirements. Provide analytical support and ad hoc reporting for on-going and up-coming projects rollouts. Knowledge management – review and update end user service desk material. Collaborate with supporting teams to own and manage backlog of improvement initiatives for central. **Ajilon Consultant** You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. If you think you have the experience and you would like to become an employee of this fast growing business unit within Ajilon please apply with your CV right now for swift consideration