Cloud Support Engineer (IT)

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

This is a role for a highly motivated person who will help to install, configure and provide first and second-line support for several bespoke applications, services, and systems running under Linux platforms, in Azure Cloud. An English speaker is essential, the role is to report in English.

At Kantar Media Audiences we are proud to be the official provider of TV viewing data for all the broadcast channels in the UK. Atria-pro Global Support team works together with our partners around the world in 35 countries providing first and second-line support for TV, Radio, and Online Audience Measurement Services. We are a multi-disciplinary team with a wide range and depth of skills in IT hardware, software, operations management, and measurement technology.

You will work with a team of 7 other Support Engineers to support our panel operations people across the globe in using our audience metering and software products to provide a 24/7 service.

• Evaluate, log, and resolve client issues and service requests daily via JIRA Service Desk.
• Conduct thorough system testing to maintain reliability and performance.
• Provide first and second-line support, including installation and configuration of bespoke applications and services running on Linux (Red Hat/CentOS) within Azure Cloud environments.
• Carry out system performance analysis to identify and resolve bottlenecks or issues.
• Develop capabilities to independently support the out-of-hours helpline over time.
• Bring a broad IT skill set, including hands-on experience with Linux, AWS, Azure, Oracle 19 (admin), Tomcat, UNIX tools, Bash/sh, SQL, Python, Hive, Hadoop/HDFS, and Spark.
• Work within a modern cloud DevOps environment using Azure, Git, Airflow, Kubernetes, Helm, and Terraform.
• Demonstrate solid knowledge of computer hardware and network technologies.
• Experienced in writing and running SQL and Bash scripts to automate tasks and manage data.
• Strong analytical skills with the ability to troubleshoot complex issues and analyze large volumes of text or binary data in Linux or Hive environments.

You’re flexible and adaptable, with a responsive approach to client needs and queries. With a patient, committed mindset, you’re able to see projects through to completion. A strong communicator, you work well in international support environments.

Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies.