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- Tasks: Engage with customers, handle warranty claims, and manage online order returns.
- Company: Join an innovative travel goods company with a global presence and a passion for customer service.
- Benefits: Enjoy a full-time role with a competitive salary and a supportive team environment.
- Why this job: Be part of a dynamic team where your positive attitude can make a real impact!
- Qualifications: Looking for organized individuals with great customer service and IT skills.
- Other info: Work hours are Mon-Fri, 8:30am-5:00pm, in a fast-paced, evolving company.
The predicted salary is between 19200 - 33600 £ per year.
Customer Service Executive Permanent, full-time position Based in Hertford SG13 Mon-Fri – 8:30am-5:00pm (half hour lunch) Salary: £24,000 Our client is an international, innovative, and passionate travel goods business, with their Head Office in Hertford, offices in USA, China and Hong Kong, and their manufacturing and supplier base in China. They are looking for an enthusiastic, helpful Customer Service Executive & Shopify Associate with excellent customer service and IT skills, who is ready to hit the ground running in their team! They are after a highly organised individual with a fantastic attitude to really make a difference to their evolving company. A can-do attitude within their fast-moving environment, and someone trustworthy who is willing to prove themselves and continue to take on more responsibility as time goes on. You will need to be confident in responding to customers via email and social media in a polite and positive manner. The role includes, but is not limited to: Dealing with customer warranty claims (Global) and seeing through to resolution Dealing with online order returns and refunds Maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer enquiries/complaints Communicating with customers, being the main point of contact for multiple social media accounts (Twitter, Faceb…
Customer Service Executive employer: Acapella Recruitment Careers
Contact Detail:
Acapella Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the travel goods industry and the specific products offered by the company. This knowledge will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in responding to customer inquiries via email and social media. Being able to convey information clearly and positively is crucial for this position.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or responsibilities in previous roles. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Demonstrate your can-do attitude by sharing instances where you've gone above and beyond to assist customers or resolve issues. This will align with the company's values and show that you're ready to make a difference.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Executive position. Highlight the key responsibilities and required skills, such as excellent customer service and IT skills, to tailor your application accordingly.
Craft a Tailored CV: Create a CV that emphasizes your relevant experience in customer service and any familiarity with platforms like Shopify. Use specific examples to demonstrate your ability to handle customer inquiries and resolve issues effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your can-do attitude and how you can contribute positively to their team. Be sure to address your ability to communicate professionally across various channels, including social media.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Acapella Recruitment Careers
✨Show Your Enthusiasm
Make sure to express your passion for customer service and the travel goods industry. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate IT Proficiency
Since the role requires excellent IT skills, be prepared to discuss your experience with customer service software and platforms like Shopify. Highlight any relevant technical skills that can help you excel in this position.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer service scenarios, such as dealing with warranty claims or managing online returns. Practice your responses to demonstrate your problem-solving abilities.
✨Exhibit a Can-Do Attitude
The company values a positive and proactive approach. During the interview, showcase your willingness to take on responsibilities and adapt to a fast-paced environment. Share instances where you've successfully managed multiple tasks.
