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- Tasks: Deliver exceptional in-room dining service and maintain cleanliness.
- Company: Join the prestigious Raffles London at the OWO, known for luxury and excellence.
- Benefits: Enjoy a full-time position with opportunities for growth in a vibrant environment.
- Why this job: Be part of a dynamic team, enhance your service skills, and create memorable guest experiences.
- Qualifications: Must have strong communication skills and a passion for customer service.
- Other info: Flexibility with shifts is required to meet business demands.
The predicted salary is between 24000 - 36000 £ per year.
An exceptional opportunity presents itself for an In Room Dining Waiter to join the Food & Beverage Department at Raffles London at the OWO. Reporting into In Room Dining Supervisor you will be responsible for preparing orders set trays and delivering items to guest rooms in an attentive and efficient manner assist with Mini bar amenities and ensuring to provide excellent quality service as per the Hotel Standard Operating Procedure. Additionally responsible for maintaining cleanliness at work and guest areas by clearing collecting and returning food and beverage items to proper area. Also serve food courses and beverages to guests. Specifically as the In Room Dining Waiter your responsibilitys will include: Setting tables trays according to type of food ordered and the hotels service standards. Performing opening and closing procedures established for the department. Accurately records prechecks and picksup all food and beverage orders Check in with guests to ensure satisfaction with each food course and/or beverages. Present physical and accurate check to guest and complete the payment process. To have a full knowledge of the food & beverage items & their specifications menu prices recipes style of service and other preferences and the ability to recommend Food & Beverage combinations and up sell alternatives. Check with the guest regarding the satisfaction of the meal. Completing closing duties including restocking items. Maintaining cleanliness of work areas chinaware glassware etc. throughout the day. Ensuring communication between Kitchen Order taker and service team members. Monitor operating supplies equipment and reduce spoilage and wastage successfully. Being knowledgeable to operate the hotels point of sales ( POS) system other order taking systems or hand held devices inventory software etc. Perform any other assigned reasonable duties and responsibilities as assigned or as requested Who are we looking for A proven track record and ability to provide high levels of service under pressure. Exceptional communication and customer service skills both written and spoken. An understanding and willingness to contribute to a 24h operational schedule when required. Flexibility with shifts as per business demand Be courteous professional and provide efficient service Remote Work : No Employment Type : Fulltime
InRoom Dining Waiter employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land InRoom Dining Waiter
✨Tip Number 1
Familiarize yourself with the menu and beverage offerings at Raffles London. Knowing the details about food and drink options will help you confidently recommend pairings and upsell alternatives to guests.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. Being able to interact with guests effectively and courteously is crucial for providing high levels of service.
✨Tip Number 3
Demonstrate your ability to work under pressure by sharing examples from previous experiences. Highlighting how you maintained service quality during busy times can set you apart from other candidates.
✨Tip Number 4
Show your flexibility and willingness to adapt to a 24-hour operational schedule. Mention any past experiences where you successfully adjusted to changing shifts or demands in the workplace.
We think you need these skills to ace InRoom Dining Waiter
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the In Room Dining Waiter position. Understand the responsibilities and expectations, such as providing excellent service, maintaining cleanliness, and having knowledge of food and beverage items.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in food and beverage service, particularly in a hotel or restaurant setting. Mention specific examples where you provided exceptional customer service under pressure.
Showcase Communication Skills: Since exceptional communication skills are crucial for this role, make sure to demonstrate your written and spoken communication abilities in your application. Use clear and professional language throughout your documents.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the In Room Dining Waiter position. Mention your flexibility with shifts and willingness to contribute to a 24-hour operational schedule, as these are important aspects of the job.
How to prepare for a job interview at AccorHotel
✨Know the Menu Inside Out
Make sure you have a thorough understanding of the food and beverage items on the menu, including their specifications, prices, and recommended pairings. This knowledge will help you confidently answer questions and make suggestions during the interview.
✨Demonstrate Exceptional Customer Service Skills
Prepare to showcase your customer service abilities by discussing past experiences where you provided excellent service under pressure. Highlight specific situations where you went above and beyond to ensure guest satisfaction.
✨Show Your Flexibility and Team Spirit
Be ready to discuss your willingness to work flexible shifts and contribute to a 24-hour operational schedule. Emphasize your ability to work well in a team and adapt to changing business demands.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Be prepared to demonstrate how you would check in with guests and handle any concerns they may have regarding their meals or service.
