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- Tasks: Support onboarding and manage customer relationships for our innovative RiskNarrative platform.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience enhancement.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team delivering world-class solutions that make a real impact.
- Qualifications: Experience with SaaS products or financial crime knowledge is a plus; strong communication skills required.
- Other info: Work closely with clients from various levels, ensuring exceptional service and support.
The predicted salary is between 36000 - 60000 £ per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team: As an Associate Professional Services Consultant, you will be part of a team that supports and delivers the onboarding and ongoing customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivering projects in a timely manner.
About the Role: You will take new business and dedicated existing clients through the full onboarding process, helping them to configure their financial crime strategy and advising them on best practice. RiskNarrative operates as a recognised innovative leader in our field. We are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world-beating products. This is a testing and exciting environment, and you should be comfortable working directly with customers.
Responsibilities
- Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.
- Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers, presenting, analysing, problem solving, training and configuring the RiskNarrative platform.
- Working closely with the Client Director on dedicated customer accounts to offer a proactive and excellent customer service.
- Working closely with customers to develop financial crime strategies, configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives.
- Gathering client requirements by asking the right questions, documenting details to configure our systems whilst liaising with internal and external stakeholders.
- Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements.
Requirements
- One of the below: Experience of implementing & configuring bespoke customer SaaS products.
- Demonstrate knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks.
- Have financial crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas: Application Fraud, Transaction Fraud, KYC, AML, Data or Credit.
- And: Demonstrate excellent teamwork and verbal and written communication skills, ability to work closely with customers at all levels, from investigator to C Suite.
- Have the ability to handle multiple streams of work simultaneously.
- Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service.
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Professional Services Consultant
✨Tip Number 1
Familiarise yourself with the RiskNarrative Digital Onboarding & Financial Crime platform. Understanding its features and functionalities will allow you to speak confidently about how you can help customers configure their financial crime strategies.
✨Tip Number 2
Brush up on your knowledge of Anti-Money Laundering (AML) and other financial crime areas. Being able to discuss these topics in depth will demonstrate your expertise and show that you're well-prepared for the role.
✨Tip Number 3
Practice your communication skills, especially in explaining complex concepts in simple terms. As you'll be working closely with clients at various levels, being able to convey information clearly is crucial.
✨Tip Number 4
Network with professionals in the financial crime and SaaS industries. Engaging with others in the field can provide insights into best practices and may even lead to valuable connections that could support your application.
We think you need these skills to ace Associate Professional Services Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Associate Professional Services Consultant. Familiarise yourself with the onboarding process and how to configure financial crime strategies.
Tailor Your CV: Highlight relevant experience in implementing and configuring SaaS products, as well as any knowledge of financial crime. Use specific examples that demonstrate your expertise in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and teamwork abilities. Mention how your background aligns with the company's mission and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at LexisNexis Risk Solutions
✨Understand the Product Suite
Familiarise yourself with the RiskNarrative Digital Onboarding & Financial Crime platform. Be prepared to discuss how you can leverage your knowledge of the product suite to provide insights and guidance to customers during the onboarding process.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles, especially in relation to financial crime or SaaS products. Highlight your analytical skills and ability to configure solutions that meet client needs.
✨Showcase Communication Skills
Since this role involves working closely with clients at various levels, practice articulating your thoughts clearly and concisely. Be ready to demonstrate your verbal and written communication skills through examples from your past experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer onboarding and financial crime strategies. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
