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- Tasks: Be the go-to tech guru for solving IT issues and enhancing user experiences.
- Company: Join a dynamic team focused on delivering top-notch IT support and services.
- Benefits: Enjoy healthcare perks, discounts, generous holiday, and a supportive work environment.
- Why this job: Gain hands-on experience in IT while making a real impact on users' daily tech lives.
- Qualifications: Must have skills in Windows, networking, cloud services, and excellent communication.
- Other info: Driving license and own transport are essential for site visits.
The predicted salary is between 22200 - 37000 £ per year.
We are recruiting for an IT 2nd / 3rd Line Engineer , working with an office-based team. The role will be first point of contact for the IT-related issues, problems, incidents or requests. Duties: Assess, troubleshoot and resolve all end user computing issues . Help to develop processes and methods of operating . Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required. Ensure that all work carried out for users is recorded in the in-house systems. Maintain a level of technical competence, while assisting in training other members of the team to increase overall knowledge and competencies, improving the levels of service offered. Skills: Windows Desktop 10 / 11. Windows Server 2016+, Virtual appliances, SQL Server. Microsoft Intune, Defender & 365. Networking – LAN, vLAN, WAN, Switches, Routers etc. Cloud Services – Azure, Email, Office and Third Party. Active Directory – Hybrid Azure on Prem. Driving licence and own transport – essentia l Outstanding verbal and written communication skills High attention to detail and organisational skills. Benefits: Health care maintenance cash plan. Access to shopping and gym discounts. Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year. 25 days holiday per annum increasing annually to 28. Holiday trading allowing employees to buy or sell holiday throughout the year. Salary Sacrifice cycle to work scheme. Auto enrolment pension scheme with 1 x life assurance. Salary 37K depending on experience. JBRP1_UKTJ
Resourcing Group | IT 2nd / 3rd line Engineer employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resourcing Group | IT 2nd / 3rd line Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows Desktop 10/11 and SQL Server. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your troubleshooting skills by preparing examples of past experiences where you successfully resolved IT issues. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Since the role involves training other team members, think about how you can showcase your communication skills. Prepare to discuss any previous experiences where you trained or mentored others in a technical environment.
✨Tip Number 4
Make sure to emphasize your ability to work both independently and as part of a team. Provide examples of how you've collaborated with others to improve processes or resolve issues, as this is crucial for the role.
We think you need these skills to ace Resourcing Group | IT 2nd / 3rd line Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT 2nd / 3rd Line Engineer position. Highlight the key responsibilities and required skills, such as troubleshooting end user computing issues and maintaining technical competence.
Tailor Your CV: Customize your CV to reflect your experience with Windows Desktop, Server, SQL, and cloud services like Azure. Emphasize any relevant certifications or training that align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and your ability to communicate effectively. Mention specific examples of how you've resolved IT issues in the past and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Resourcing Group
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Desktop 10/11, Windows Server, and other relevant technologies. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge.
✨Demonstrate Problem-Solving Abilities
As the first point of contact for IT issues, it's crucial to showcase your problem-solving skills. Prepare examples of past incidents where you successfully assessed and resolved user computing issues.
✨Highlight Communication Skills
Outstanding verbal and written communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to communicate effectively with non-technical users.
✨Emphasize Team Collaboration
This position involves working closely with an office-based team. Be ready to discuss how you've collaborated with others in previous roles and how you can contribute to improving overall team knowledge and service levels.
