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- Tasks: Service and install security systems like alarms and CCTV while providing top-notch customer service.
- Company: Join Johnson Controls, a leader in innovative fire and security solutions with a global presence.
- Benefits: Enjoy competitive salary, overtime pay, 25 days holiday, company vehicle, and ongoing training.
- Why this job: Be part of a team that makes a real impact on safety and community well-being.
- Qualifications: Experience in the security industry and a valid driving license are essential; customer service skills are a must.
- Other info: Opportunity for significant career growth and rewards for referrals up to £2,000.
The predicted salary is between 36000 - 60000 £ per year.
All candidates should make sure to read the following job description and information carefully before applying.
Why Work for CDS?
- We provide the ideal platform for you to advance your career with CDS, offering a variety of growth opportunities.
- In addition to excellent career progression, you will receive:
- Competitive base salary with significant additional earning potential
- Overtime opportunities
- Generous callout payments
- Travel Time compensation
- Engineering Commission scheme
- Sales referral incentive scheme
- Pension matching up to 7%
- 25 days holiday plus bank holidays
- Company vehicle, uniform, all PPE, tools, and ongoing training provided
- Industry-leading Health & Safety and employee assistance programs
- A team with an average of 20+ years of service
- The chance to become a valued member of our Winning Team
- Staff referral scheme with rewards up to £2,000
- Recognition and rewards programs
Johnson Controls – A global market leader in engineering and integrated solutions, renowned for our cutting-edge technology in the Fire & Security sector. We proudly represent a portfolio of trusted fire & security brands, including Tyco, ADT, WOT, Esotec, and more.
Join our CDS brand, where we are passionate about creating a positive impact on lives worldwide. We achieve this by collaborating to provide the most advanced security solutions, protecting both people and the environment, giving back to our communities, and continuously innovating to meet today’s challenges while always asking, “What’s next?”
As part of a high-performing team, you will be at the forefront of revolutionary solutions that safeguard homes and businesses. We’re constantly evolving to stay ahead of our competitors, and we need individuals who share our vision and desire to contribute to making the world a safer place.
What You Will Do
- As a Service Engineer, you will be responsible for servicing Security Systems, including Intruder Alarms, CCTV, and Access Control Systems.
- You will bring your exceptional customer service skills and technical expertise to ensure installations meet industry standards.
- We are looking for proactive engineers who can anticipate and resolve issues before they arise.
- This is an exciting opportunity to join a market-leading brand with unparalleled career growth potential.
How You Will Do It
- Deliver outstanding Customer Service that exceeds expectations and builds effective relationships with clients.
- Safely and responsibly install the appropriate devices, minimizing the risk of injuries, property damage, and material waste.
- Efficiently manage your time, prioritizing jobs effectively.
- Complete installation reports, handover certificates, and checklists accurately and promptly.
What We Look For
Essential:
- Experience in the Security industry
- Valid driving license
- Ability to lift and climb ladders
- Previous experience in a customer-facing role
Preferred:
- Relevant industry qualifications (e.g., 18th Edition, NVQ, City and Guilds, BTEC)
Security Systems Service Engineer employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Systems Service Engineer
✨Tip Number 1
Familiarise yourself with the latest security technologies and systems, such as CCTV and access control. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the security industry. Attend relevant events or join online forums to connect with current employees at CDS or similar companies. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for technical questions by reviewing common issues faced in security system installations and maintenance. Being able to discuss solutions confidently will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during the interview. Think of examples where you've gone above and beyond for clients, as this aligns with CDS's commitment to outstanding customer service.
We think you need these skills to ace Security Systems Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the security industry, particularly with Security Systems like Intruder Alarms, CCTV, and Access Control Systems. Use specific examples to demonstrate your technical expertise and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with CDS's mission of creating a positive impact and your eagerness to contribute to their innovative solutions.
Highlight Relevant Qualifications: If you have any relevant industry qualifications such as 18th Edition, NVQ, or City and Guilds, be sure to mention these prominently in your application. This will show that you meet the preferred criteria for the position.
Showcase Customer Service Skills: Since the role requires exceptional customer service skills, provide examples from your previous roles where you exceeded client expectations or resolved issues proactively. This will demonstrate your suitability for the position.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Technical Expertise
Make sure to highlight your experience with security systems, such as intruder alarms, CCTV, and access control systems. Be prepared to discuss specific projects or challenges you've faced in the past and how you resolved them.
✨Demonstrate Customer Service Skills
Since this role involves a customer-facing aspect, be ready to share examples of how you've provided outstanding customer service in previous positions. Emphasise your ability to build effective relationships with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to anticipate issues. Think of scenarios where you had to manage time effectively or resolve a technical problem before it escalated.
✨Research the Company and Its Values
Familiarise yourself with CDS and its mission to create a positive impact through advanced security solutions. Understanding their values will help you align your answers with what they are looking for in a candidate.
