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- Tasks: Support customers with insurance claims via phone, email, and live chat.
- Company: Join a reputable healthcare insurance company in Burgess Hill.
- Benefits: Enjoy a competitive salary, 20 days annual leave, and a supportive work environment.
- Why this job: Great opportunity for growth in a dynamic team while helping others.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: This is a 9-month maternity cover position with a Monday to Friday schedule.
The predicted salary is between 15000 - 25000 £ per year.
We are recruiting on behalf of a reputable healthcare insurance company in Burgess Hill , seeking a Customer Service Advisor to join their team on an initial 9-month maternity cover contract. This is an excellent opportunity for someone with a background in customer service or insurance who thrives in a dynamic and supportive environment. Please Note: This is a maternity cover position for 9 months initially. Key Responsibilities: Provide administrative support for all insurance claims via telephone, email, and live chat. Assist new and existing customers, brokers, and agents with inquiries and claims. Open new cases and ensure accurate documentation is collated from claimants, insurers, and third parties. Process new business documents and maintain up-to-date records. About You: Previous experience in a customer service or insurance advisor role (beneficial but not essential). Strong communication skills, both written and verbal. A professional and empathetic approach when dealing with customers. What’s on Offer: Competitive salary of up to £25,000 per annum (pro rata). Monday – Friday, 9am – 5pm, 1 hour lunch break. 20 days annual leave (pro rata). Initial 9-month fixed term contract. If you’re a proactive and customer-focused profe…
Customer Service Advisor employer: Pertemps Crawley Perms 304
Contact Detail:
Pertemps Crawley Perms 304 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the healthcare insurance industry. Understanding common terms and processes will help you communicate effectively during the interview and demonstrate your interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you for the types of calls or chats you might encounter in this position.
✨Tip Number 3
Showcase your empathy and professionalism in any interactions you have with the company. Whether it's through networking or during the interview, demonstrating these qualities can set you apart from other candidates.
✨Tip Number 4
Research the company’s values and mission. Aligning your answers and examples with their core principles during the interview can help you make a strong impression.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or insurance. Use specific examples that demonstrate your communication skills and ability to handle inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in this role and how your background aligns with the responsibilities outlined in the job description.
Highlight Key Skills: Emphasize your strong communication skills and professional approach in your application. Provide examples of how you've successfully assisted customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps Crawley Perms 304
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved issues or provided exceptional support, as this will demonstrate your ability to thrive in a dynamic environment.
✨Communicate Clearly and Professionally
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Use professional language and maintain a friendly tone, especially when discussing how you would handle customer inquiries.
✨Demonstrate Empathy
The job requires a professional and empathetic approach. Think of scenarios where you had to show understanding and compassion towards customers. Be ready to share these experiences during the interview.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team, company culture, and expectations for the role. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
