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For Companies At a Glance
- Tasks: Lead and manage the mortgage team while overseeing operations and improving processes.
- Company: Join a fast-growing fintech revolutionizing financial advice in the UK.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave plus perks like private medical.
- Why this job: Be part of a dynamic team focused on customer satisfaction and operational excellence.
- Qualifications: Must have relevant mortgage advice qualifications and strong leadership skills.
- Other info: Experience in a scale-up or fintech environment is a plus!
The predicted salary is between 51000 - 85000 £ per year.
Job Description
Job Title: Head of Mortgage Advice
Location : London (Flexible Working: 2-3 days in the office)
Salary : to £85,000 + Benefits + Discretionary Bonus
About Us
Our client is a fast-growing fintech business aiming to revolutionise financial advice in the UK. Their mission is to place human advisers at the centre of every client relationship, while utilising technology to streamline processes and enhance service delivery.
The Role
Our client is seeking an experienced Head of Mortgages or Senior Mortgage Adviser with team leader qualities, to lead and manage their mortgage team. This is a senior leadership role that requires a strategic thinker with a deep understanding of mortgage advice, regulatory requirements and exceptional leadership abilities.
You will oversee the end-to-end mortgage operations, including business development, processing and client servicing. Working closely with senior leaders, you will develop and execute strategies to improve operational efficiency, drive customer satisfaction and support the overall growth of the business.
Key Responsibilities
- Leadership & Management : Lead and mentor the mortgage team, fostering a culture of collaboration, excellence, and continuous improvement.
- Operational Oversight : Manage all aspects of mortgage operations, ensuring compliance with regulatory standards, internal policies, and industry best practices.
- Process Improvement : Identify and implement process enhancements to streamline workflows, reduce costs, and improve service delivery.
- Customer Focus : Maintain high standards of service, ensuring a superior customer experience and addressing any concerns efficiently.
- Performance Management : Set and track performance goals for the mortgage team, offering feedback and coaching to drive optimal results.
- Collaboration : Work closely with other teams, including planning, compliance, and technology, to ensure consistent client outcomes and business success.
Requirements
- Relevant qualification for giving mortgage advice in the UK (e.g. CeMAP / Certificate in Mortgage Advice)
- Deep knowledge of mortgage products, regulatory requirements, and industry trends
- Strong analytical, problem-solving, and decision-making abilities
- Excellent communication and interpersonal skills
- A results-driven mindset focused on delivering exceptional customer service and operational excellence
Desirable (But Not Essential)
- Qualification to give protection advice (e.g. Certificate in Protection, R05 Protection Advice)
- Experience in a scale-up business environment (0-100 employees)
- Experience using Salesforce
- Experience in a FinTech company
What We Offer
- Competitive salary up to £85,000 + bonus + potential for equity
- 25 days annual leave + flexible working arrangements
- Pension, private medical, income protection, and death in service benefits
- Budget for continued learning and professional exams
- Electric vehicle leasing through salary sacrifice / cycle to work scheme
- Flexible working hours and hybrid remote working (2-3 days a week in the office)
- Entrepreneurial, creative environment with a diverse, multinational team
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Head of Mortgage Advice employer: mbf
Contact Detail:
mbf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Mortgage Advice
✨Tip Number 1
Make sure to showcase your leadership experience in previous roles. Highlight specific examples where you successfully led a team or improved processes, as this is crucial for the Head of Mortgage Advice position.
✨Tip Number 2
Familiarize yourself with the latest trends in the mortgage industry and regulatory requirements. Being knowledgeable about current market conditions will demonstrate your expertise and strategic thinking during discussions.
✨Tip Number 3
Network with professionals in the fintech and mortgage sectors. Attend relevant events or webinars to connect with industry leaders, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss how you would enhance customer service and operational efficiency within the mortgage team. Having a clear vision and actionable strategies will set you apart as a candidate who is ready to make an impact.
We think you need these skills to ace Head of Mortgage Advice
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Head of Mortgage Advice position. Highlight key responsibilities and required qualifications that align with your experience.
Tailor Your CV: Customize your CV to reflect your leadership experience in mortgage advice, operational oversight, and customer service excellence. Use specific examples that demonstrate your strategic thinking and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fintech and your vision for leading a mortgage team. Mention how your background aligns with the company's mission to enhance financial advice through technology.
Highlight Relevant Qualifications: Ensure you mention any relevant qualifications, such as CeMAP or other certifications, and emphasize your deep knowledge of mortgage products and regulatory requirements in your application.
How to prepare for a job interview at mbf
✨Showcase Your Leadership Skills
As a Head of Mortgage Advice, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and continuous improvement.
✨Understand Regulatory Requirements
Make sure you have a solid grasp of the regulatory landscape surrounding mortgage advice in the UK. Be ready to discuss how you ensure compliance and maintain high standards within your team.
✨Highlight Process Improvement Experience
Discuss specific instances where you've identified and implemented process enhancements. This will show your potential employer that you're proactive about improving operational efficiency and service delivery.
✨Demonstrate Customer-Centric Mindset
Prepare to talk about how you've maintained high customer service standards in previous roles. Share examples of how you've addressed client concerns and ensured a superior customer experience.
