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- Tasks: Join our team as a Membership Consultant and engage with new and existing members daily.
- Company: We're a vibrant health club in Surbiton focused on member satisfaction and growth.
- Benefits: Enjoy free gym membership, career growth, and discounts on childcare and beauty treatments.
- Why this job: Be part of a dynamic team that values innovation and excellent customer service.
- Qualifications: Strong communication skills and proficiency in Excel are essential; motivation is key!
- Other info: This is an office-based role with opportunities for personal and professional development.
The predicted salary is between 20800 - 36400 £ per year.
Membership Consultant Location: Surbiton Salary: £26,000 Type: Office Based Role A health club based in Surbiton is looking for a switched-on Membership Consultant to join their growing team. The role is to ensure that the company continues to successfully source and recruit new members through innovative campaigns while offering the very best level of service to our current membership base using our CRM system. Membership Consultant Duties: Provide excellent Customer Service at all times Develop and implement campaigns to recruit new members Complete and follow up on membership tours Assist in the new member follow-up series Complete and maintain regular competitor analysis for all areas of our business Utilize Ezrunner to identify and contact web/phone/walk-in enquiries Run reports in software with complete accuracy Identify customers’ needs and respond proactively to member concerns Come up with ideas to enhance member journey and ways to communicate with members Membership Consultant Specification: Excellent communication skills Proficient in Excel Great work ethic and able to work autonomously Be motivated and motivational Team player Company Benefits: Free gym membership Career growth opportunities Annual salary review Refer a friend bonus Discount on childcare Discounted hair & beauty treatments Free parking and a bicycle station What you need to do now: If you’re interested in this vacancy, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #J-18808-Ljbffr
Membership Consultant employer: CV Library
Contact Detail:
CV Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Consultant
✨Tip Number 1
Familiarize yourself with the health club's current membership offerings and any recent campaigns they've run. This knowledge will help you demonstrate your understanding of their business during the interview.
✨Tip Number 2
Prepare to discuss your experience with CRM systems and how you've used them to enhance customer service in previous roles. Highlight specific examples where your efforts led to increased member satisfaction or recruitment.
✨Tip Number 3
Think about innovative ideas for member recruitment campaigns that you could propose during your interview. Showing initiative and creativity can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss how you would handle member concerns and feedback. Providing examples of how you've successfully resolved issues in the past will demonstrate your excellent communication skills and customer service focus.
We think you need these skills to ace Membership Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and membership recruitment. Use specific examples that demonstrate your communication skills and ability to work autonomously.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the health club industry. Mention how your skills align with the responsibilities of a Membership Consultant, particularly in developing innovative campaigns.
Highlight Your CRM Experience: If you have experience using CRM systems, be sure to mention it. Explain how you've utilized such tools in previous roles to enhance customer service or manage member relationships.
Showcase Your Team Spirit: Emphasize your ability to work as part of a team. Provide examples of how you've motivated others or contributed to a positive team environment in past positions.
How to prepare for a job interview at CV Library
✨Showcase Your Customer Service Skills
As a Membership Consultant, excellent customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to handle member concerns proactively.
✨Demonstrate Your Campaign Development Experience
Since the role involves developing and implementing recruitment campaigns, come ready to discuss any relevant experience you have. Share ideas or strategies you've used in the past that could be applied to this position.
✨Familiarize Yourself with CRM Systems
The job requires using a CRM system effectively. If you have experience with similar systems, mention it during the interview. If not, do some research on common CRM functionalities to show your willingness to learn.
✨Prepare for Competitor Analysis Discussion
Understanding the competitive landscape is crucial. Be ready to talk about how you would approach competitor analysis and what factors you think are important to consider when evaluating other health clubs.
