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For Companies At a Glance
- Tasks: Manage client relationships and handle orders daily.
- Company: Pertemps Aylesbury is a leading logistics recruitment agency.
- Benefits: Competitive salary, supportive team environment, and potential for growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in order processing and excellent customer service skills required.
- Other info: Office hours are 9 am to 5 pm, perfect for work-life balance.
Pertemps Aylesbury is currently recruiting for a Customer Service Administrator for our Logistics client based outside of Aylesbury.
Hours: 9 am-5 pm
Salary: £27,000 - £32,000
Duties:
- Building and maintaining strong relationships with a portfolio of clients
- Responding to emails and incoming calls from clients
- Regularly communicating with clients to ensure satisfaction and address any issues
- Processing and organising day-to-day orders and deliveries on multiple online systems
- Ensuring orders are invoiced according to each client
- Liaising with customers regarding stock transfers, stock issues, miss picks, customer changes, damages, and tracking information
- Preparing costing and quoting jobs
- Working with the warehouse and other office members to manage the process
- Booking in deliveries
Requirements:
- Previous order processing and account management experience
- Great customer service experience
- Confident in Microsoft packages
If you would be interested, please apply or call Corinne at Pertemps.
Customer Service Admin employer: Aylesbury Industrial
Contact Detail:
Aylesbury Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Familiarise yourself with the logistics industry and the specific challenges it faces. Understanding common issues like stock management and order processing will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as it's often used for tracking orders and managing data. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlighting your ability to resolve issues and ensure customer satisfaction will show that you're a great fit for the role.
✨Tip Number 4
Network with professionals in the logistics sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing. Use specific examples that demonstrate your ability to build relationships with clients and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Service Administrator role. Mention your previous experience with client communication and how you can contribute to maintaining client satisfaction.
Showcase Your Skills: Emphasise your proficiency in Microsoft packages and any other relevant software. Provide examples of how you've used these tools in past roles to improve efficiency or enhance customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Aylesbury Industrial
✨Know the Company and Its Clients
Before your interview, take some time to research the logistics client you’ll be working with. Understanding their business model and client base will help you demonstrate your interest and show how you can contribute to building strong relationships.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Be ready to discuss how you've handled difficult situations or resolved client issues effectively, as this role heavily relies on maintaining client satisfaction.
✨Familiarise Yourself with Order Processing Systems
Since the job involves processing orders and using multiple online systems, it’s beneficial to familiarise yourself with common order processing software. If you have experience with specific tools, mention them during the interview to showcase your technical skills.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the role. Ask about the team dynamics, the types of clients you'll be working with, or how success is measured in this position. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
