Mercedes | Aftersales Manager

Aftersales Manager – Vertu Mercedes-Benz of Reading Join our team at Vertu Mercedes-Benz of Reading as an Aftersales Manager! We are offering a competitive basic salary up to £55,000 OTE up to £80,000 depending on experience plus company car and benefits. You will be responsible for leading a dedicated team of over 30 individuals, including Technicians, Workshop Control, and Service members, ensuring that our customers receive the highest levels of satisfaction and service quality. Key Responsibilities: Manage and control costs in line with business objectives while maintaining exceptional quality standards and customer service. Drive continuous improvement to achieve customer satisfaction levels exceeding the manufacturer’s national average. Monitor team performance and implement necessary improvements. Provide training, coaching, and ongoing support to ensure the success and development of your team. Guarantee adherence to the manufacturer’s standards at all times. Ensure accurate collection and recording of customer data according to group standards. Maintain a safe and compliant working environment. We are seeking an experienced Aftersales or Service Manager from a main or franchised dealership, with a proven track record of driving performance, profitability, and operational efficiency. Your leadership and people management skills are crucial, as you will guide your team to meet and exceed business objectives. Your ability to motivate, inspire, and ensure the highest levels of customer satisfaction will be key to success in this role. You will share our passion for excellence, and demonstrate strong communication, organisational, and leadership skills. If you’re ready to represent one of the most prestigious and respected brands in the automotive industry, we’d love to hear from you. At Vertu Mercedes-Benz of Reading, you will be joining a dynamic and forward-thinking team in a state-of-the-art facility. As part of one of the UK’s leading automotive groups, you’ll have access to ongoing training, development opportunities, and an exciting career path in the luxury automotive sector. We are proud to be the Motor Retailer who invests more in our colleague’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes: 25 days holiday rising with length of service plus bank holidays Access to our online rewards platform giving you cash back and discounts for multiple retailers Preferential Service Rates Colleague Purchase Scheme Share Incentive Scheme Pension Enhanced Maternity & Paternity Apply today to be considered for this role! If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving license check. #LI-CW1 JBRP1_UKTJ