Senior Project Manager in City of London

Department: Change
Post reports to: Change Delivery Manager
Location: London Office

Purpose of role

The Senior Project Manager is responsible for leading teams to deliver strategic security projects to replace and modernise key security services, starting with a Customer Identity and Access Management (CIAM) solution. These will span across one or more business areas. They are responsible for managing resources, schedules, financials and adherence to stage gate quality gates and control guidelines throughout the full development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery.

The Senior Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.

Reporting into the change team you will plan and support strategic change management projects as well as significant tactical projects. This will include implementing changes to MDU policy/strategy coupled with technology enhancements, organisational change and major business process reviews and requirements.

Main accountabilities

Drive the successful delivery of a CIAM solution and establish the required operating model to support the solution post-delivery.
Identify and document all user journeys associated with the management of customer access.
Ensure all user journeys, monitoring, alerting, and incident response workflows are tested and operational prior to go live of the new SOC service.
Establish governance processes, services level agreements, and reporting expectations for the CIAM service.
Provide leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
Lead planning of projects including supporting project sponsors, defining objectives, agreeing scope, completing project plans, allocating and planning resource and setting up and running projects on behalf of project sponsors
Preparation of monthly project status reports to feed into Project, Programme and Change Boards reports.
Work with the Finance Manager to establish project costs and project value/benefits.
Utilise investment appraisal techniques such as Return on Investment, Opportunity Cost and Payback.
Chairing Project Board and reporting to project stakeholders progress to plan, project risks, issues and actual versus budgeted project costs.
Manage project budgets.
Work with the Business to ensure the project or initiative is adopted and sustained by the business.
Assist where required to develop RFI/RFP and statements of Work to assist in contractor/vendor selection.
Manage suppliers within the MDU supplier guidelines.
Where required manage other project managers either directly or matrix style.
Coach, mentor and motivate other less experienced members of the team.

Qualifications, knowledge, skills and experience

Relevant degree/professional/business qualified project manager with a recognised project management qualification
5+ years experience leading, motivating and managing various project and programme team sizes, including internal and external resources, while holding team accountable for performance
Demonstrated experience in delivering outsourced IT Services, preferably in the Security arena.
Familiarity with managed security service models and knowledge of cyber security frameworks.
Experience managing stakeholder engagement across technical, compliance, and business functions.
Extensive experience of Change Management/Project Management/Risk Management
Third party vendor management experience
Knowledge of Investment appraisal techniques
Interpersonal skills to influence and spur change, facilitate and enhance performance within a cross – functional environment.
Strong planning and organisational skills with the ability to work flexibly and prioritise own workloads.
A team worker with a collaborative approach
Strong decision making skills
Ability to communicate effectively with senior management.
Positive and highly service oriented outlook
Strong analytical and strategic thinking skills would enhance the role through offering guidance and possible options to help with the decision-making process.
Strong Commercial Awareness

Key Outputs/Performance Measures

All necessary reports and documentation to facilitate full project lifecycle
All Project Plans and status reports
RAID log and mitigation proposals.
Project delivery within; scope, cost, quality and time.

REF-221 881