Case Examiner Administrator in East London

About the Team
The Case Examiner Administration Team supports the Case Examiner (CE) Team, by producing and sending customer service updates and case examiner decision letters by secure email, including decisions letters, recommendations, or further investigation. They are further responsible for updating the NMC register and progressing cases through the case management system. Our role is to support excellent standards of customer care by demonstrating efficiency, engagement, technical proficiency and whilst holding a good eye for detail.

About the role
Salary details
London: £27, 021 – £30,023
Edinburgh: £25,130 – £27,922
This is an exciting opportunity to join a team that supports, embraces, and demonstrates the key values of the NMC. The successful postholder will join the team in providing a comprehensive administrative support service to the Case Examiner Business Unit Team. This includes managing the various inboxes, drafting letters with accuracy, and assisting with email access via secure network processes, managing the NMC register and ensuring strong governance has been demonstrated throughout the work which you do.

About You

You will have administrative experience in an office environment and experience of working within a customer service environment. You will be able to work with a wide variety of people at all different levels and have an understanding and appreciation of interacting with key stakeholders. You will have a focused approach to delivering results and a proactive and problem-solving approach to tasks. You will have good IT skills and pay close attention to detail in all your work to ensure its accuracy. You will be committed to working collaboratively as part of a busy and fast paced team and demonstrate excellent communication and collaborative skills.

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates – something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but well always take action when needed.

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout peoples careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and were increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Up to Band 5:
Due to the nature of your role and the work undertaken by the NMC, on very rare occasions you may be required by the NMC or the Courts to assist in litigation proceedings or inquests. This may involve collating information, providing a witness statement, or giving oral evidence on behalf of the NMC.

Due to the nature of your role and the work undertaken by the NMC, you may be required by the NMC or the Courts to assist in litigation proceedings, inquests, or inquiries. This may involve collating information, providing a witness statement, and giving oral evidence on behalf of the NMC. Such evidence may be in relation to specific cases, policy decisions or operational, strategic issues taken by the NMC.

Hybrid Working Policy

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before making your application please ensure your able to commit to working in one of our office locations twice per week. If you are applying for a part time role please pro-rata office attendance based on number of day you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

Reasonable adjustments

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.