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- Tasks: Lead the store floor, ensuring top-notch customer service and achieving sales targets.
- Company: Mango is a vibrant fashion brand from Barcelona, present in over 120 countries.
- Benefits: Enjoy a 35% discount, employee assistance programme, and continuous development opportunities.
- Why this job: Join a dynamic team in a creative environment with growth potential in the fashion industry.
- Qualifications: Looking for enthusiastic individuals who thrive in fast-paced settings and excel in team motivation.
- Other info: Full flexibility required; work 40 hours across 5 days, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the driving force behind our success, connecting our unique style with people all over the world.
We are looking for a Floor Manager to join our team:
Reporting to the Store Director, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times.
40 hours per week. Over 5 days. Full flexibility required. Monday to Sunday.
Key Responsibilities:- To ensure and provide an excellent level of customer service in the store
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team
- To ensure that sales targets are implemented, achieved and exceeded in store
- To prioritise customer service above all other tasks
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
What Makes Us Special?- Discount on all our lines.
- Uniform per season.
- Employee Assistance Programme (EAP).
- Constant development opportunities with varied challenges that generate on-the-job learning.
- Close, inspiring, and ambitious work environment.
- You will be part of a leading company in the fashion industry, dynamic and in full innovation.
As a member of the Mango team, you'll get a 35% discount on all our lines, so that you'll always be wearing the latest! Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice. At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalised mentoring, continuous development programs and internal promotion opportunities that will drive you towards success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person's authenticity.
Contact Detail:
Mango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FLOOR MANAGER (Oxford St)
✨Tip Number 1
Familiarise yourself with Mango's brand values and culture. Understanding their passion for creativity and innovation will help you align your responses during interviews, showcasing how you can contribute to their dynamic environment.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail setting. Highlight your ability to motivate others and achieve sales targets, as these are key responsibilities for the Floor Manager role.
✨Tip Number 3
Demonstrate your customer service skills by sharing specific instances where you went above and beyond to enhance the shopping experience. This will show that you prioritise customer satisfaction, which is crucial for this position.
✨Tip Number 4
Research current fashion trends and product knowledge related to Mango's offerings. Being well-informed will not only impress during your interview but also prepare you to lead your team effectively in achieving sales goals.
We think you need these skills to ace FLOOR MANAGER (Oxford St)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Floor Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets.
Write a Strong Cover Letter: In your cover letter, express your passion for fashion and retail, and explain why you want to work at Mango. Highlight your dynamic personality and ability to motivate a team, as well as any specific examples of how you've excelled in similar roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Mango
✨Show Your Passion for Customer Service
As a Floor Manager, your role revolves around providing excellent customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the company's values.
✨Demonstrate Leadership Skills
Mango is looking for someone who can lead and motivate a team. Think of specific instances where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire others and maintain a positive atmosphere.
✨Know Your Numbers
Familiarise yourself with key performance indicators relevant to retail. Be ready to discuss how you have previously met or exceeded sales targets. Showing that you understand the importance of these metrics will impress your interviewers.
✨Emphasise Adaptability
The retail environment can be dynamic and fast-paced. Prepare to discuss how you've adapted to changes in previous roles, whether it's adjusting to new products or shifts in customer preferences. This will show that you're ready for the challenges at Mango.
