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- Tasks: Join a dynamic IT team to troubleshoot and resolve tech issues while mentoring junior members.
- Company: Be part of a successful British brand undergoing an exciting digital transformation.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: This role offers hands-on experience with cutting-edge technology and a chance to make a real impact.
- Qualifications: Must have strong communication skills and extensive helpdesk experience, especially with Microsoft tools.
- Other info: You'll be on an on-call rota, ensuring you stay engaged and challenged.
The predicted salary is between 36000 - 60000 £ per year.
Piccadilly One is exclusively working with a successful British brand who is embarking on a major digital transformation. As part of this business-critical transformation, there is a new role within the IT department, the Senior Service Desk Engineer will join a high-performing IT support function supporting existing IT solutions and new IT solutions as they are rolled out.ResponsibilitiesTroubleshooting end-user devices and applications.Ensure that IT issues & faults reported to the IT team are resolved quickly, meeting the department’s service level targets and minimising disruption to business-critical systems.Mentor and lead junior members of the team.Update the Service Desk tool, detailing progress on the tasks for the end user and other team members. Log tickets using the Service Desk ticketing tool.Resolve complex hardware/software problems – laptop/desktop builds.Support and troubleshoot Office 365 Suite & Microsoft Business Central.Provide EUC support – Intune/Citrix/Entra ID/ Power BI. Support & troubleshooting – Telephone, voice, Teams, WIFI, VPN, SDWAN.Support Cyber Security monitoring endpoint security solutions – CrowdStrike/Trend Micro/MaaS 360.Prioritise support and maintenance tasks to meet service level expectations. Provide suggestions for improvement to the IT team based on user feedback and discoveries to reduce recurring faults and problems and thus improve the service. Be people-focused with a passion for technology and customer service.Work closely and collaboratively with other IT teams.Work on an on-call rota (1 week in 8).RequirementsExcellent communication skills both in person and virtually.Knowledge of effectively using an IT service ticketing tool.Proven extensive experience working on a helpdesk.Microsoft Business Central, Intune, O365, Entra-ID, Azure, MaaS360, Manage Engine, SD-WAN.Passion for technology.Mentoring of Team members.Lead by example.Citrix knowledge.Microsoft Azure.Meraki Portal.ITIL Foundation.
Senior Service Desk Engineer employer: Piccadilly One
Contact Detail:
Piccadilly One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Business Central, Intune, and O365. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during the interview.
✨Tip Number 2
Showcase your mentoring skills by preparing examples of how you've successfully guided junior team members in the past. This will demonstrate your leadership capabilities and align with the role's requirement to mentor others.
✨Tip Number 3
Be ready to discuss your approach to troubleshooting complex hardware and software issues. Prepare a few case studies from your previous roles where you resolved significant IT problems, as this will highlight your problem-solving skills.
✨Tip Number 4
Emphasize your passion for technology and customer service during the interview. Share experiences where you went above and beyond to ensure user satisfaction, as this aligns perfectly with the people-focused aspect of the role.
We think you need these skills to ace Senior Service Desk Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Service Desk Engineer position. Make sure you understand the responsibilities and requirements, especially the technical skills and tools mentioned.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, troubleshooting, and mentoring. Emphasize your familiarity with the specific technologies listed, such as Microsoft Business Central, Intune, and Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've resolved complex IT issues and led teams in previous roles.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively both in person and virtually. This could include experiences where you mentored team members or collaborated with other IT teams.
How to prepare for a job interview at Piccadilly One
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with troubleshooting end-user devices and applications. Highlight specific examples where you resolved complex hardware or software issues, especially related to Office 365 Suite and Microsoft Business Central.
✨Demonstrate Leadership Skills
Since the role involves mentoring junior team members, share instances where you've successfully led a team or provided guidance. Emphasize your ability to lead by example and foster a collaborative environment.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, both in person and virtually. Be ready to explain technical concepts in a way that non-technical stakeholders can understand.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to prioritize support tasks under pressure and how you ensured minimal disruption to business-critical systems.
