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- Tasks: Support the Aftersales Manager and provide top-notch customer service in a busy van centre.
- Company: Join a thriving Franchised Van Centre in Milton Keynes with a strong reputation.
- Benefits: Enjoy a competitive salary, great benefits, and potential earnings of £42,000.
- Why this job: Be part of a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: 3 years of Motor Trade Service Advisor experience and a full UK Driving Licence required.
- Other info: Work Monday to Friday with Saturday mornings on a rota.
The predicted salary is between 32000 - 42000 £ per year.
Basic Salary - £32,000
OTE - £42,000
Great Benefits Package
Our client, a busy Franchised Van Centre in Milton Keynes has the requirement for an experienced Senior Service Advisor to join their successful Aftersales team.
Senior Service Advisor Responsibilities
- Support the Aftersales Manager with the smooth running of the Service Department
- Meet and Greet Customers
- Explain to customers the work due to be carried out on their vehicle
- Accurate completion of courtesy car insurance paperwork
- Calling customers with progress updates and advise of any work needed
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers
- Invoicing work carried out
- Invoice explanation and taking payment
- Quoting, introducing and selling of Service Plans
- Ensuring all Warranty paperwork is correctly completed
- Delivering the highest level of customer service at all times
Experience, Skills & Qualifications
Essential Requirements:
- 3 years Motor Trade Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Senior Service Advisor Experience
- Franchised Dealership Experience
- Kerridge or Pinnacle Experience
Remuneration & Benefits
- Basic Salary of £32,000
- On Target Earnings of £42,000
- Great Benefits Package
Working Hours
- Monday to Friday 8am – 6pm
- Saturday Mornings on a Rota
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the van centre. Understanding their offerings will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of the van centre. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience in customer service and how you've handled challenging situations in the past. Highlighting your problem-solving skills will show that you're ready for the responsibilities of a Senior Service Advisor.
✨Tip Number 4
Research the latest trends in the motor trade and aftersales service. Being knowledgeable about industry developments can set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, particularly in the motor trade. Emphasise any specific skills related to customer service and your familiarity with systems like Kerridge or Pinnacle.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention your experience in managing customer relationships and how you can contribute to the success of the Aftersales team.
Highlight Key Achievements: In both your CV and cover letter, include specific examples of how you've improved customer satisfaction or streamlined processes in previous roles. Quantify your achievements where possible to make a stronger impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Service Advisor role.
How to prepare for a job interview at KPI People
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and service advisor responsibilities. Be prepared to discuss your previous experience, especially any specific situations where you excelled in customer service or resolved issues.
✨Showcase Your Communication Skills
As a Senior Service Advisor, you'll need to communicate effectively with customers and team members. Practice explaining complex information clearly and concisely, as this will be crucial during the interview.
✨Demonstrate Teamwork
Highlight your ability to work collaboratively with various departments, such as the workshop and parts department. Share examples of how you've successfully liaised with different teams to ensure smooth operations.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
