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- Tasks: Manage client accounts and ensure customer satisfaction while spotting upsell opportunities.
- Company: Join a reputable distributor of high-end tableware and kitchen equipment for the hospitality sector.
- Benefits: Enjoy a competitive salary, 23 days holiday, free parking, and a supportive team environment.
- Why this job: Experience autonomy and variety in a growing company that values strong client relationships.
- Qualifications: B2B customer relationship management experience and confidence in communication are essential.
- Other info: No cold calling; focus on nurturing existing clients and warm leads.
The predicted salary is between 30000 - 35000 £ per year.
Location: Between Sheffield and Chesterfield
Salary: £30,000 to £35,000 depending on experience
Full-time. Permanent
If you enjoy managing client accounts and being left to get on with things, this role is likely to suit you. You will be joining a specialist distributor that has built a strong reputation supplying high-end tableware, buffetware, and kitchen equipment to hospitality businesses across the UK. They are growing steadily, and they need someone who can keep that momentum going by looking after their clients properly. This is a relationship-first role. You will manage a portfolio of regular customers, make sure they are well looked after, and help them discover more of what the company offers. There is also room to bring in new business through referrals and outreach, but you won’t be cold calling from a script.
What you will be doing:
- Looking after existing clients and making sure they stay happy.
- Spotting upsell opportunities without being pushy.
- Following up warm leads and growing your own pipeline.
- Keeping your accounts organised and well-documented.
- Working closely with internal teams to make sure delivery runs smoothly.
- Occasionally supporting marketing activity or promotions.
What you will need:
- Experience managing customer relationships in a B2B environment.
- A commercial mindset and an eye for spotting potential in your accounts.
- Confidence on the phone, over email, and in person.
- Familiarity with tools like CRMs and spreadsheets.
- The ability to stay organised without needing your hand held.
- Experience in supply or hospitality would be useful, but not essential.
What’s in it for you:
- £30,000 to £35,000 salary depending on experience.
- 23 days holiday plus bank holidays.
- Free on-site parking.
- Company pension scheme.
- A supportive team and a stable business that is still growing.
- Proper autonomy over your accounts and how you manage them.
This is a role with freedom, variety and responsibility. If you know how to build trust with clients and want to grow with a company that values doing things properly, we would love to hear from you. Interested? Call us on 0114 383 0046 or click apply to send your CV.
Customer Account Manager in Dronfield employer: Verus Recruitment
Contact Detail:
Verus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Dronfield
✨Tip Number 1
Research the company thoroughly before your interview. Understand their products, values, and the specific needs of their clients in the hospitality sector. This will help you demonstrate your genuine interest and how you can contribute to their success.
✨Tip Number 2
Prepare examples from your past experience that showcase your ability to manage client relationships effectively. Highlight instances where you've successfully upsold or maintained customer satisfaction, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Since this role involves a lot of client interaction, being articulate and confident will set you apart during the interview process.
✨Tip Number 4
Network with professionals in the hospitality industry or those who have worked in similar roles. This can provide you with valuable insights and potentially lead to referrals, which could strengthen your application.
We think you need these skills to ace Customer Account Manager in Dronfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing customer relationships, particularly in a B2B environment. Emphasise any relevant skills such as organisation, communication, and familiarity with CRMs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your ability to build trust with clients and how you can contribute to their growth by managing existing accounts effectively.
Showcase Relevant Experience: In your application, provide specific examples of how you've successfully managed client accounts in the past. Highlight any upselling opportunities you've identified and how you've maintained strong client relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Verus Recruitment
✨Showcase Your Relationship Management Skills
Since this role is all about managing client accounts, be prepared to discuss your previous experiences in building and maintaining relationships. Share specific examples of how you've kept clients happy and any upselling opportunities you've successfully identified.
✨Demonstrate Your Commercial Mindset
The company is looking for someone with a commercial mindset. Be ready to talk about how you spot potential in accounts and how you've contributed to revenue growth in past roles. Use metrics or achievements to back up your claims.
✨Familiarity with Tools is Key
Mention your experience with CRMs and spreadsheets during the interview. If you have specific examples of how these tools have helped you stay organised and manage accounts effectively, share those insights to show you're well-prepared for the role.
✨Prepare Questions About Company Culture
This position offers autonomy and a supportive team environment. Prepare thoughtful questions about the company's culture and how they support their employees. This shows your interest in not just the role, but also in being part of their growing team.
