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- Tasks: Lead logistics strategy and manage operations across Europe for a dynamic designer toy company.
- Company: Join POP MART, a global leader in designer toys, collaborating with iconic brands like Disney and Sanrio.
- Benefits: Enjoy monthly toy gifts, performance bonuses, training programmes, and regular team social events.
- Why this job: Be part of a fast-paced, multicultural team driving innovative logistics solutions in a growing market.
- Qualifications: 10+ years in logistics with experience in 3PL management and multi-country operations required.
- Other info: Fluency in English is essential; additional European languages are a plus.
The predicted salary is between 48000 - 84000 £ per year.
About POP MART
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including the UK, France, Italy, Netherlands, and Spain. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.
What to Expect
- Lead logistics strategy and partner management across a dynamic, multi-country retail and e-commerce network
- Own the fulfilment structure for all European markets, including inbound shipments, warehousing, and store delivery
- Collaborate closely with HQ and cross-functional regional teams to support product launches, market entries, and store expansion
- Shape scalable logistics solutions and processes that match our brand growth and operational ambitions
Benefits
- Selected POP MART toys as appreciation gifts every month
- A structured bonus scheme in line with the company’s and the individual’s performance
- Comprehensive training and development programs
- Regular team social events
- Paid rest breaks
The Role and Candidate
We are hiring a Head of Logistics & Distribution (Europe) to lead all aspects of POP MART’s regional logistics execution, including inbound shipments, customs coordination, warehouse operations, and store delivery across multiple countries. As the business continues to expand, this role will play a critical part in ensuring that physical operations remain responsive, efficient, and aligned with evolving commercial needs. Reporting to the Head of Europe, you will oversee 3PL partners and the internal logistics structure, driving performance across fulfilment, delivery, and execution for store openings and regional campaigns. You will work closely with the Regional Merchandising, Business Development, and Retail Operations teams to ensure seamless execution across markets. The ideal candidate brings strategic leadership and hands-on experience in logistics, with a strong ability to manage external vendors, influence cross-functional stakeholders, and implement scalable processes in a growing multi-country retail environment.
Responsibilities
- Logistics Strategy & Regional Oversight
- Define and lead POP MART Europe’s logistics and distribution strategy, covering inbound, warehousing, and last-mile delivery across multiple countries
- Translate commercial priorities and regional expansion plans into scalable, cost-efficient logistics execution models
- Ensure logistics capabilities are adaptable for new store openings, campaign launches, and cross-border retail operations
- 3PL & RDC Management
- Manage strategic relationships with third-party logistics and RDC, setting clear KPIs, service expectations, and governance cadence
- Lead quarterly business reviews with vendors across Europe, ensuring fulfilment performance, stock accuracy, and capacity planning are continuously aligned with business needs
- Oversee RDC operational readiness for high-volume periods, store expansions, and product launch waves, ensuring local teams and partners are fully prepared
- Delivery & Store Fulfilment Governance
- Set regional delivery frameworks and escalation protocols for all store and inter-market shipments
- Oversee the creation and adherence to delivery schedules, while ensuring in-market teams have visibility and support for their fulfilment needs
- Intervene in high-impact delivery issues or structural delays, coordinating with local teams and vendors to restore service continuity
- Cross-Functional Alignment & Planning
- Collaborate with the Supply Chain function to ensure demand plans, allocation strategies, and inbound volumes are feasible from a logistics standpoint
- Act as the senior logistics representative in campaign, S&OP, and launch planning discussions with Retail, BD, and Merchandising teams
- Provide early risk flags on logistics constraints and capacity risks, and advise on prioritisation or adjustments
- Operational Performance & Compliance
- Set and monitor regional logistics KPIs, including on-time delivery, cost per unit, warehouse utilisation, and SLA adherence
- Review operational reporting and performance dashboards regularly with direct reports and partners, ensuring action plans are in place for deviations
- Ensure all logistics activities meet EU regulatory, customs, and safety standards, coordinating audits or compliance reviews where needed
- Team Leadership & Capability Building
- Lead and develop the logistics & distribution function across Europe, including potential direct reports managing transport, warehouse coordination, or delivery scheduling
- Define role clarity, workflows, and priorities for the logistics team to ensure agility, accountability, and business alignment
- Champion continuous improvement and scalability in all logistics-related processes and systems, enabling the team to support a growing multi-country retail footprint
Required Qualifications
- 10+ years of progressive experience in logistics, warehouse operations, or regional distribution management
- Strong experience working with 3PL providers, RDC oversight, and inbound logistics across multiple European countries
- Demonstrated ability to support new store setups, international stock flow, and high-SKU physical execution in a fast-paced environment
- Proven ability to manage vendor SLAs, transport contracts, and cost controls while maintaining service quality
- Strong data and performance management skills. Able to interpret KPIs and drive actionable improvements
- Hands-on leader with a proactive, solution-oriented mindset
- Fluent in English; additional European languages a plus
- Willing and able to travel regularly to our Netherlands RDC and across Europe
Desirable but Not Essential
- Experience in lifestyle or youth consumer retail environments
- Background in managing bonded or VAT warehouse operations
- Familiarity with WMS, TMS, or ERP systems (e.g., SAP, Oracle, Manhattan)
- Prior exposure to Asia-based HQ or cross-regional logistics coordination
Head of Logistics and Distribution (Europe) employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Logistics and Distribution (Europe)
✨Tip Number 1
Familiarise yourself with POP MART's brand and its unique position in the designer toy market. Understanding their product lines, such as Molly and Skullpanda, will help you demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network with professionals in the logistics and distribution sector, especially those who have experience with 3PL providers in Europe. Engaging with industry contacts can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in logistics and supply chain management, particularly in the context of e-commerce and retail. Being knowledgeable about current challenges and innovations will position you as a forward-thinking candidate.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that showcase your ability to manage logistics operations across multiple countries. Highlighting your strategic leadership and hands-on experience will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Head of Logistics and Distribution (Europe)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and distribution, especially in a multi-country environment. Emphasise your leadership roles and any specific achievements related to managing 3PL providers or warehouse operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the designer toy industry and how your background aligns with POP MART's mission. Mention specific examples of how you've successfully led logistics strategies or improved operational efficiencies in previous roles.
Highlight Relevant Skills: Focus on key skills that are essential for the role, such as vendor management, data analysis, and cross-functional collaboration. Use concrete examples to demonstrate how you've applied these skills in past positions.
Showcase Cultural Fit: POP MART values a young and multicultural team. In your application, reflect your adaptability and experience working in diverse environments. Share any experiences that illustrate your ability to thrive in fast-paced settings.
How to prepare for a job interview at POP MART
✨Understand the Company Culture
Before your interview, take some time to research POP MART's culture and values. Familiarise yourself with their products and recent initiatives. This will help you align your answers with what they value in a candidate.
✨Showcase Your Strategic Thinking
As the Head of Logistics and Distribution, you'll need to demonstrate your ability to think strategically. Prepare examples from your past experience where you've successfully developed and implemented logistics strategies that led to measurable improvements.
✨Prepare for Cross-Functional Collaboration Questions
Given the role's emphasis on collaboration with various teams, be ready to discuss how you've worked with different departments in the past. Highlight specific instances where your collaboration led to successful outcomes.
✨Demonstrate Your Vendor Management Skills
Since managing 3PL partners is a key responsibility, prepare to discuss your experience with vendor management. Be ready to share how you've set KPIs, managed relationships, and ensured service quality in previous roles.
