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- Tasks: Provide remote tech support and mentor junior team members.
- Company: Join a dynamic Managed Service Provider focused on innovative IT solutions.
- Benefits: Enjoy 23 days holiday, training budget, and a mobile phone allowance.
- Why this job: Great opportunity to grow your skills in a fast-paced environment with a supportive team.
- Qualifications: 4 years of experience in a similar role, strong communication skills, and a driving license.
- Other info: Work hours are flexible between 7:30 - 22:00, plus on-call duties.
The predicted salary is between 24000 - 42000 £ per year.
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Provide remote Technical Support with occasional customer visits
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Provide assistance by phone, email and/or using a ticket management system
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Update the internal knowledgebase with issue resolution details
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Mentor and assist junior team members
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Experience: 4 years in similar role (MSP Experience Highley Desirable)
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Driving licence and own vehicle, * Good communication, documentation and customer service skills
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Experience of supporting the following:
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Microsoft server operating systems
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Microsoft Exchange
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Microsoft Active Directory
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VMware and/or Microsoft Hyper-V (VMware preferred)
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Microsoft Office 365
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Backup & Replication
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Microsoft Windows Desktop Operating Systems
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Experience of working in a busy MSP environment
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Experience of configuring and supporting network devices such as Firewalls and Switches
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Good understanding of principles of ITIL Framework
Technologies & Experience
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Experience working with Cloud Backup software
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Microsoft Remote Desktop Services
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Cloud computing and virtualisation technology
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Cloud Security
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Firewalls
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SANs
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Server Hardware & Switches
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Office 365 Migrations
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Scripting
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VMWare or Hyper V
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Microsoft Active Directory
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Knowledge of iOS and Android devices
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Salary: £30,000 p.a + out of hours allowance and benefits
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Working Hours: 37.5hrs between 7:30 – 22:00 (Monday to Friday plus on call )
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Certifications: ITIL Foundation, Microsoft (Desirable)
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Benefits: 23 days holiday including bank holidays, mobile phone paid, training budget, pension contribution.
Technical Service Desk Analyst - Permanent employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Desk Analyst - Permanent
✨Tip Number 1
Make sure to highlight your experience in a busy MSP environment during any conversations or interviews. This will show that you can handle the fast-paced nature of the role and understand the unique challenges it presents.
✨Tip Number 2
Familiarize yourself with the ITIL Framework principles, as this knowledge is crucial for the role. Being able to discuss how you've applied these principles in past experiences can set you apart from other candidates.
✨Tip Number 3
If you have experience with VMware or Microsoft Hyper-V, be prepared to discuss specific scenarios where you've configured or supported these technologies. Real-world examples can demonstrate your expertise effectively.
✨Tip Number 4
Since good communication and customer service skills are essential, practice articulating your thoughts clearly and concisely. Consider role-playing common support scenarios to showcase your problem-solving abilities.
We think you need these skills to ace Technical Service Desk Analyst - Permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially in a Managed Service Provider (MSP) environment. Emphasize your skills with Microsoft server operating systems, Active Directory, and any experience with VMware or Hyper-V.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer service and technical support. Mention specific examples of how you've successfully resolved issues in the past and how you can contribute to the team.
Highlight Relevant Certifications: If you have certifications like ITIL Foundation or Microsoft certifications, make sure to include them prominently in your application. This shows your commitment to professional development and understanding of industry standards.
Showcase Communication Skills: Since good communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and team members, whether through phone, email, or documentation.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft server operating systems, Exchange, Active Directory, and virtualization technologies like VMware or Hyper-V. Highlight specific examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Customer Service Excellence
Since this role involves providing remote support, emphasize your communication skills and ability to handle customer inquiries effectively. Share instances where you went above and beyond to assist a client or resolve a challenging situation.
✨Familiarize Yourself with ITIL Principles
Understanding the ITIL framework is crucial for this position. Brush up on its principles and be ready to discuss how you've applied them in your previous roles, especially in a busy MSP environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a network issue or assist a junior team member. Think through your approach and how you would document the resolution.
