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For Companies At a Glance
- Tasks: Lead and innovate high-quality care services for people with support needs.
- Company: Outward has been empowering individuals in London for nearly 50 years.
- Benefits: Enjoy 25 days of annual leave, health programs, and a supportive work culture.
- Why this job: Make a real difference in the lives of vulnerable people while leading a passionate team.
- Qualifications: Proven experience in managing care services and strong leadership skills required.
- Other info: Apply by January 13, 2025, for a chance to join our dedicated team!
The predicted salary is between 43200 - 72000 £ per year.
About Outward
For almost 50 years, Outward has been a leading provider of high-quality support and care services to people with support needs in London. We are committed to empowering the people we support to live fulfilling lives and make positive choices. At the heart of everything we do are our core values: engaging, enabling, and empowering.
About the Role
We are seeking an experienced and visionary Head of Service, Care & Support to join our senior management team. This new pivotal role involves leading the operational delivery and growth of our Care & Support services, ensuring they are innovative, flexible, and of the highest quality.
The successful candidate will work closely with the Director of Care and Support to implement strategic objectives, manage stakeholder relationships, and oversee compliance with internal and external quality standards. You will also lead on organisational change, financial performance, and the development of services to meet the needs of the people we support.
If you are passionate about transforming the lives of people with a learning disability or autism and have a proven track record in managing care services, this role offers an exciting opportunity to make a real difference.
Key Responsibilities
- Lead the planning, delivery, and evaluation of high-quality services across Care & Support.
- Oversee budgets, ensuring sound financial performance and value for money.
- Build and maintain strong relationships with commissioners and other stakeholders.
- Develop and manage teams, fostering a culture of excellence and continuous improvement.
- Monitor quality and compliance, addressing any issues proactively.
- Provide effective line management to Area Managers and other senior staff.
- Support organisational growth by identifying and delivering new business opportunities.
Requirements:
Essential (E):
- Right to work in the UK.
- Ability to commute to the Outward office (N17) five days a week, if required.
- Proven experience managing high-quality services for vulnerable people.
- Extensive knowledge of care regulations, funding mechanisms, and legal frameworks.
- Strong leadership skills, with a track record of successful change management.
- Exceptional communication and interpersonal skills, including report writing.
- Demonstrable financial management skills, including budgeting and service pricing.
Desirable (D):
- Professional qualifications in care, management, or a related field.
- Post-graduate degree or diploma in a related field, such as Social Care, Leadership, or Healthcare Management.
- Registration with a professional body in a relevant discipline (e.g., social work, healthcare).
- Experience in co-production, involving people supported and their families in designing and delivering services.
- Ability to secure grant funding or develop successful proposals for projects.
- Knowledge of trends and innovations in the care sector, including digital transformation initiatives.
- Ability to develop and execute strategies to address gaps in service provision.
- A sharp commercial focus with the ability to balance financial sustainability and quality care.
Employee Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Computing Scheme
- Credit Union Scheme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured – Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Long Service Awards
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
- Retirements
- Loans (including season tickets and parking permit loans)
- Blue Light Card
How to Apply
If you are ready to take on this exciting leadership role and have the skills and experience we are looking for, please submit an application by following the link below:
Closing Date for all Applications is Monday 13th January 2025
Interviews will be held week commencing Monday 27th January 2025.
We reserve the right to close the vacancy early if we receive sufficient applications, so apply early!
Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.
We are committed to equal opportunities and welcome applications from all sections of the community.
As an employer who aspires to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI). Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact your overall application.
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Head of Service - Care & Support employer: Outward
Contact Detail:
Outward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service - Care & Support
✨Tip Number 1
Familiarize yourself with the core values of Outward: engaging, enabling, and empowering. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with the organization's mission.
✨Tip Number 2
Highlight your experience in managing care services, especially any innovative approaches you've implemented. Be prepared to discuss specific examples of how you've improved service delivery or compliance in previous roles.
✨Tip Number 3
Build a strong narrative around your leadership skills and change management experience. Prepare to share stories that showcase your ability to lead teams through transitions while maintaining high-quality care standards.
✨Tip Number 4
Research current trends in the care sector, particularly those related to digital transformation and funding mechanisms. Being knowledgeable about these topics will demonstrate your commitment to staying ahead in the field and your readiness to drive organizational growth.
We think you need these skills to ace Head of Service - Care & Support
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Service - Care & Support position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in managing care services, leadership skills, and financial management. Use specific examples that demonstrate your ability to lead high-quality services and manage change effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for transforming lives and your commitment to empowering individuals with support needs. Address how your values align with Outward's core values: engaging, enabling, and empowering.
Highlight Relevant Qualifications: If you have professional qualifications or post-graduate degrees related to care or management, make sure to mention these in your application. Also, include any experience with co-production or securing grant funding, as these are desirable attributes for the role.
How to prepare for a job interview at Outward
✨Show Your Passion for Empowerment
Make sure to express your genuine passion for empowering individuals with support needs. Share specific examples from your past experiences where you have made a positive impact on the lives of vulnerable people.
✨Demonstrate Leadership Experience
Highlight your leadership skills by discussing your previous roles in managing care services. Be prepared to provide examples of successful change management initiatives you've led and how they improved service delivery.
✨Understand Care Regulations and Compliance
Familiarize yourself with the relevant care regulations and quality standards. During the interview, discuss how you have ensured compliance in your previous roles and how you plan to maintain high standards at Outward.
✨Prepare for Financial Discussions
Since financial performance is crucial for this role, be ready to talk about your experience with budgeting and financial management. Provide examples of how you've achieved value for money in service delivery and any innovative funding strategies you've implemented.
