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- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson, a global leader in education and assessment with a commitment to diversity.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work culture.
- Why this job: Make a difference by helping candidates succeed in their exams in a friendly setting.
- Qualifications: School qualifications in English and Maths; familiarity with Microsoft Office is a plus.
- Other info: Flexible shifts available; apply now for immediate consideration!
This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Our Organisation Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries.
Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Grimsby UK.
Your Opportunity
This is a permanent position. You will be required to work a minimum of 10 hours per month. The pay rate is £13.37 per hour, paid to you at the end of every month. When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exam testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor/invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each candidate has finished their exam/test.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams and you’ll have the opportunity to feedback to your Manager, suggesting ways we can improve to avoid any customer issues from happening again. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour such as whispering and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Grimsby
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and policies. Understanding their specific requirements will help you demonstrate your knowledge during the interview, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Highlight your customer service skills in any conversations or interviews. As a Test Centre Administrator, you'll be interacting with candidates regularly, so showcasing your ability to provide excellent service will set you apart from other applicants.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability for various shifts, emphasising your willingness to adapt to different schedules can make you a more attractive candidate.
✨Tip Number 4
If you have experience with Microsoft Office, be ready to share specific examples of how you've used these tools in previous roles. This will demonstrate your technical proficiency and readiness to handle administrative tasks effectively.
We think you need these skills to ace Test Centre Administrator - Grimsby
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service and any roles that required attention to detail. Mention any experience with Microsoft Office, as this is beneficial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Explain why you want to work at Pearson VUE and how you can contribute to their mission of providing exceptional exam experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam testing process and the importance of customer service in this role.
✨Showcase Your Flexibility
Since the position requires working various shifts, be prepared to discuss your availability. Highlight any previous experience where you had to adapt to changing schedules or work environments.
✨Demonstrate Attention to Detail
The role involves monitoring candidates and ensuring compliance with testing procedures. Be ready to provide examples from your past experiences that showcase your attention to detail and ability to follow strict guidelines.
✨Prepare for Customer Interaction
As you'll be welcoming and assisting candidates, practice how you would greet them and explain the exam process. A friendly and professional demeanour is key, so think about how you can convey that during the interview.
